Dispensary Manager

Fulfillment Functions:

• Supervise overall operations of the order fulfillment process 

• Ensure compliance with state laws and company policies 

• Manage inventory levels and coordinate restocking to meet patient demand 

• Address and resolve operational issues, such as inventory discrepancies or patient complaints 

• Maintain effective communication among team members to ensure seamless operations 

Retail Functions:

• Oversee retail dispensary operations during open hours, ensuring the store is organized, compliant and patient ready 

• Assist patients during order pickup, including verifying ID, confirming prescriptions and providing product guidance  

• Process retail transactions accurately through the point-of-sale system and maintain proper cash handling procedures  

• Manage order staging and pickup flow to ensure orders are organized, verified, and dispensed accurately  

• Maintain a clean, professional retail environment while resolving patient questions or concerns in a timely manner 

Delivery Functions:

• Deliver time sensitive orders to patients and retail locations while maintain accuracy and professionalism 

• Load and unload orders at the beginning and end of each shift, ensuring secure transport and handling  

• Conduct pre-trip vehicle inspections and ensure all deliveries comply with company safety and transportation standards 

• Verify and collect all required delivery documentations, including patient signatures  

• Communicate with support teams to resolve delivery issues in real time while following all company and TCUP regulations  

What you’ll need to succeed:

• Must be able to welcome and learn new technologies quickly and effectively 

• Must be an adept driver and always abide by all traffic rules 

• Professional appearance, punctuality and a positive attitude 

• Professionalism, patience, and a process-driven approach 

• Exceptional communication and customer relation skills 

• Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations 

• High standards for order accuracy, compliance documentation, and inventory audits 

• Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment 

• Ability to troubleshoot supply chain or inventory issues 

• Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors 

• Ability to lift 50 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed