Patient Health Associate
ondemandrm
Director, Services and Culture
About this role
The Director, Services and Culture serves as the operational leader responsible for building high-performing teams, strengthening organizational culture, developing leaders, and ensuring consistent excellence in operations. This individual partners closely with leadership to translate vision into daily practice while fostering accountability, collaboration, and exceptional client care.
Leadership, Culture & Team Development
- Champion the organization's mission, vision, and values by fostering a positive, engaged, and high-performing culture.
- Coach, mentor, and develop leaders while strengthening accountability, collaboration, and professional growth.
- Build strong, cohesive teams by promoting trust, psychological safety, effective communication, and cross-functional partnerships.
- Serve as a visible, approachable leader and trusted resource, guiding employee relations, conflict resolution, and leadership development.
Operations & Organizational Effectiveness
- Partner with the Chief Clinical Officer to enhance operations, improve service delivery, and ensure consistency in practices.
- Lead organizational initiatives and cross-functional projects that support strategic priorities, operational excellence, and quality improvement.
- Monitor key performance indicators, identify opportunities for improvement, and implement solutions that enhance client care and team effectiveness.
- Facilitate change management by removing operational barriers, improving workflows, and supporting leaders through organizational growth and change.
Qualifications
- Must be at least 18 years of age
- High School Diploma or equivalent required
- Successful completion of BCI/FBI background check and pre-employment drug screen
- Current Ohio CDCA certification, actively working toward certification, or willingness to obtain CDCA certification within an established timeframe after hire.
- Minimum two years of progressive leadership experience in behavioral health, substance use disorder treatment, or healthcare.
- Demonstrated success leading teams, developing leaders, and fostering a positive organizational culture.
Benefits
- Company-sponsored life insurance at no cost to employee.
- Medical, Vision and Dental insurance and supplemental insurances.
- 401K
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We are an approved site for the STAR Loan Repayment Program. Eligible employees may qualify to apply; eligibility and awards are determined by HRSA.
EOE
Frequently Asked Questions
Is the salary disclosed for the Director, Services and Culture position at ondemandrm?
The salary for this Director, Services and Culture role at ondemandrm is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director, Services and Culture position at ondemandrm located?
This Director, Services and Culture role at ondemandrm is based in NILES, Ohio, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director, Services and Culture role at ondemandrm full-time or part-time?
This is listed as a FT position. It is posted as a Director, Services and Culture role at ondemandrm.
How do I apply for the Director, Services and Culture position at ondemandrm?
Click the "Apply Now" button on this page. You will be redirected to ondemandrm's official application portal hosted on bamboohr where you can submit your application directly.
When was the Director, Services and Culture job at ondemandrm posted?
This Director, Services and Culture position at ondemandrm was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Director, Services and Culture
ondemandrm
You'll be redirected to ondemandrm's official application page on bamboohr.