Director - Operational Advisory - Hospitality - 20013115 AG6

At Qiddiya Investment Company, we are shaping a landmark destination redefining entertainment, culture and hospitality in the Kingdom. The Hospitality Business Unit is developing a portfolio of hotel assets central to this vision. As these assets progress, we are seeking experienced professionals to ensure operational excellence is embedded throughout the planning and design process.

In this role, you will lead the operational planning and design development of all hotels operating areas related to the guest accommodation experience. Working from the earliest project stages, you will translate operational requirements into efficient, guest-centric design solutions that optimize both the guest journey and hotel operations. Working closely with Development, Design, Operators and consultants, you will guide the planning of guest-facing and back-of-house operational areas, ensuring alignment with the asset strategy, operator requirements, operational best practices and Hospitality BU standards. Additionally, you will be expected to balance Qiddiya’s design vision with hotel requirements. This includes not settling for “traditional” brand vision by driving innovation and “out of box” innovation.

Applications close on 26th July 2026.

Responsibilities

• Lead operational planning throughout the hotel design lifecycle.
• Develop operational concepts and planning criteria for Rooms Division functions, including Front Office, Concierge, Housekeeping, Laundry, Guest Relations, and back-of-house areas.
• Review design proposals to optimize operational efficiency, guest experience, and asset performance.
• Define operational workflows, space planning, and functional relationships.
• Collaborate with internal teams, hotel operators, architects, and consultants to ensure integrated operational planning.
• Participate in design reviews, identify operational risks, and recommend improvements.
• Develop operational planning standards and benchmark projects against industry best practices.
• Partner with hotel operators to interpret brand standards and operational requirements while ensuring alignment with Qiddiya's vision and asset strategy.

• Bachelor's degree in Hospitality Management or a related field.
• 10+ years of experience in luxury hotel operations, operational planning, design development, technical services, or hotel pre-opening projects.
• Strong leadership experience within Rooms Division or related hotel operations.
• Experience working with hotel operators, architects, designers, and multidisciplinary teams.
• Strong knowledge of hotel operations, guest journey planning, and operational design.
• Excellent stakeholder management, communication, and problem-solving skills.
• Experience in Saudi Arabia or the GCC is preferred.