Director of Strategy & Operations
Capture One
Director of Strategy & Operations
loop· Core Operations
About this role
About the role:
We’re looking for a Director of Strategy & Operations - a startup operator who can bring clarity and execution discipline to fast-growing teams, drive cross-functional alignment, and scale systems that actually work. You’ll sit at the intersection of strategy, ops, and product, leading key initiatives that move the business forward - from improving sales-to-onboarding flows to optimizing our care and claims operations. This is a builder’s role. You’ll be hands-on in diagnosing bottlenecks, designing scalable processes, and driving measurable impact on growth, efficiency, and profitability.
What you will do:
1. Build and Scale Core Systems
• Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput.
• Drive automation and tool adoption across teams to improve accuracy and turnaround times.
• Create repeatable playbooks for key business processes as we scale from thousands to millions of covered lives.
2. Lead Cross-Functional Initiatives
• Run company-wide programs that cut across business lines — from new product launches to cost optimization and customer experience initiatives.
• Be the go-to person for execution clarity — aligning teams, setting clear metrics, and ensuring momentum.
• Partner closely with Product and Tech to translate business needs into scalable tools.
3. Operational Excellence
• Define and track key performance metrics (TATs, retention, margin, NPS, etc.) across verticals.
• Build the operating cadence — reviews, dashboards, reporting rhythms — to keep teams accountable.
• Identify and eliminate waste in processes using Lean / continuous improvement methods.
4. Strategic Projects
• Lead short-term, high-impact projects directly sponsored by the CEO or COO.
• Analyse performance drivers, run experiments, and recommend where to double down.
• Support fundraising, board discussions, and strategic planning through data-backed insights.
What we are looking for:
• 10+ years of experience in strategy, ops, product, or business leadership roles at high-growth startups (fintech, health tech, or ops-heavy businesses preferred).
• Have scaled or rebuilt a core business function before — whether it’s supply ops, CX, or go-to-market.
• Think in systems, not silos — you enjoy connecting dots across functions and making things flow.
• Are analytical and execution-focused — equally comfortable in spreadsheets and on the floor with teams.
• Have an engineering background and you love to solve hard problems.
Why Loop:
• Mission that matters: Redefine how healthcare works for millions of Indians.
• Autonomy & Impact: Direct access to leadership and ownership of high-stakes initiatives.
• Startup pace, grown-up problems: Work on challenges that combine scale, complexity, and purpose.
• Culture of builders: Smart, humble teammates who care deeply about doing great work.
Frequently Asked Questions
Is the salary disclosed for the Director of Strategy & Operations position at loop?
The salary for this Director of Strategy & Operations role at loop is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director of Strategy & Operations position at loop located?
This Director of Strategy & Operations role at loop is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director of Strategy & Operations role at loop full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Director of Strategy & Operations role in the Core Operations department at loop.
Which team or department does the Director of Strategy & Operations at loop belong to?
This Director of Strategy & Operations position is part of the Core Operations department at loop. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director of Strategy & Operations position at loop?
Click the "Apply Now" button on this page. You will be redirected to loop's official application portal hosted on keka where you can submit your application directly.
When was the Director of Strategy & Operations job at loop posted?
This Director of Strategy & Operations position at loop was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Director of Strategy & Operations
loop
You'll be redirected to loop's official application page on keka.