Director of Spa

Company Description

Your team and working environment: What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Job Description

Director of Spa 

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. Our hotels and resorts are extraordinary places, and our spas are where guests come to slow down, restore and leave feeling better than when they arrived.

We're looking for a visionary Director of Spa to own that experience from end to end. You'll shape the treatment menu, build and inspire a team of skilled therapists and professionals, and grow the spa into a destination in its own right. If you're a seasoned luxury spa leader who loves both the art of wellness and the business behind it, this is your stage.

What you will be doing:

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:

Lead the team

• Lead all spa, fitness and wellness operations, including office and programming staff, therapists, and independent contractors.
• Recruit, hire, train and develop managers and colleagues. Build a team that understands the expertise each role demands and delivers it with genuine care.
• Coach and motivate your team to perform at their very best, creating a culture of recognition, accountability and growth.
• Design and deliver ongoing training, workshops and seminars so colleagues stay current on technique, product knowledge and Fairmont service standards.

Curate the guest experience

• Develop signature treatments, à la carte services and fitness concepts, including massage, skin care, makeup, hydrotherapy and thalassotherapy, aromatherapy, salon and personal training.
• Balance every program so it is safe, effective and genuinely restorative for spa and resort guests.
• Explore locally inspired, regionally sourced ingredients and products to give treatments a true sense of place.
• Partner with product houses whose treatment concepts translate into great guest results and strong retail sales.
• Uphold service excellence and program integrity across every touchpoint, in line with Fairmont brand and [Forbes/LQA] standards.

Drive the business

• Own the spa budget, revenue forecasts, payroll and labor planning.
• Build efficient schedules for colleagues and contractors that match guest demand in both peak and low occupancy.
• Implement inventory systems, controls and purchasing procedures that protect margins and meet hotel standards.
• Develop administrative and programming procedures, presentation standards and operating guidelines that integrate seamlessly with the wider hotel.

Be the face of the spa

• Partner with Marketing and PR on special events, launches, media visits and brand partner activations.
• Serve as a confident spokesperson with press, high-profile guests and industry partners.

Qualifications

Your experience and skills include:

• A minimum of 4 years managing a full-service luxury resort spa, or 1+ year as a senior leader in luxury spa plus 7 years of hospitality and wellness experience
• Expertise in developing spa treatment and fitness concepts across massage, skin care, makeup, hydrotherapy and thalassotherapy, aromatherapy, salon and fitness
• Proven ability to train colleagues in treatment procedures, including those new to the industry, so services are delivered safely and to a five-star standard
• Experience building skin care and product concepts that deliver real guest benefits and strong retail performance
• Solid financial acumen: budgeting, revenue projection, P&L management, inventory control and purchasing
• Experience hiring for a luxury spa and knowing what excellence looks like in every role
• Polished, confident presence with high-end clientele and the media
• An inspiring leader who brings out the best in people
• Ability to work a flexible schedule, including evenings, weekends and holidays.

Additional Information

What is in it for you:

Salary Range: $110,000.00 - $125,000.00

• Discounted hotel rooms and food & beverage rates at our sister properties around the globe
• Learning programs through our Academies to help you grow and perform at your full potential
• Opportunity to develop your career within your property and across the world
• The chance to make a difference through Corporate Social Responsibility activities like Planet 21
• Competitive health benefit package [within 30 days of employment]
• 401(k)/Roth IRA eligibility [after 60 days of employment]

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS