Director of Rooms
accorhotel
Director of Rooms
About this role
Company Description
208 rooms, a beach across the road, and a hotel that opened in June 2025 with the deliberate intention of not behaving like every other tower on the Glitter Strip. Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.
We're after someone to lead the Rooms Division — Front Office, Guest Relations, Housekeeping and strategic support across departments
Job Description
What you'll actually be doing
• Owning the guest journey end to end, with particular focus on arrival — the first ninety seconds set the tone for the whole stay
• Building and holding the standards: spot checks, task checklists, service sequence, brand consistency across every touchpoint
• Reading guest feedback properly — finding the pattern, building the action plan, presenting it to the exec team, closing the loop
• Meeting and greeting VIP and loyalty guests personally
• Setting and hitting the Rooms Division budget with the owners and Director of Finance — revenue, payroll, expenditure, market share
• Driving the upsell strategy and the limousine operation as genuine revenue lines, not afterthoughts
• Managing labour cost and productivity without letting standards slide, including on peak and special event days
• Developing a large, culturally diverse team: reducing turnover, lifting engagement, removing the barriers that get in people’s way
• Keeping everyone safe, every shift
What's on offer
• A senior seat on the leadership team of a hotel still writing its own playbook
• Competitive Salary
• Accommodation discounts across Ennismore/Accor, meals on duty, parking, wellbeing]
Qualifications
What you'll bring
• Senior Rooms Division leadership experience in a luxury or lifestyle hotel
• Genuine commercial literacy — you can build a budget, read a P&L and explain a variance
• Housekeeping depth, not just Front Office. This role needs both
• The judgement to anticipate rather than react, and the intuition to spot what a guest wants before they ask
• A leadership style that builds trust across a diverse team and holds a standard at the same time
• Comfort operating in a lifestyle brand environment where personality is part of the product
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Director of Rooms position at accorhotel?
The salary for this Director of Rooms role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director of Rooms position at accorhotel located?
This Director of Rooms role at accorhotel is based in Gold Coast, QLD, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director of Rooms role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Director of Rooms role at accorhotel.
How do I apply for the Director of Rooms position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Director of Rooms job at accorhotel posted?
This Director of Rooms position at accorhotel was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Director of Rooms
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.