Director of Programs

Critical Functions 1. Program Management & Operations · Oversee day-to-day execution of programs, including intake, eligibility, service delivery, and follow-up · Refine and maintain program policies, procedures, and workflows; identify operational risks and implement solutions to improve efficiency and participant experience · Assess and make any necessary improvements to intake process -- including evaluating, selecting, and implementing a long-term technology platform to replace current manual and stopgap workflows · Develop and maintain documented SOPs for all core program functions, written for transferability · Identify gaps in access or awareness and communicate insights to leadership · Support the development and management of program reports and budgets for leadership and funders · Track, analyze, and report on program outputs and outcomes 2. Community Partner Program (CPP) Administration · Transition full CPP ownership from the Director of Operations upon hire, including knowledge transfer and process documentation · Own the full CPP cycle from end to end -- annual grant funding outreach, partner agreement renewals, report collection and tracking, and payment processing · Serve as the primary point of contact for all Community Partners · Manage partner relationships proactively, ensuring agreements are current, reports are received on time, and partners have what they need to participate effectively 3. Community Outreach & Partnerships · Build and maintain a targeted referral network of healthcare providers, imaging centers, social service agencies, and community organizations serving underserved populations · Lead outreach meetings and presentations with referral partners · Support outreach efforts to increase awareness and utilization of resources · Serve as a point of contact for complex or high-priority referrals 4. Grants & Reporting · Support grant applications by providing program data, narratives, and insights · Track and report program outcomes for funders and internal use · Maintain accurate and organized program documentation 5. Team & Cross-Functional Collaboration · Supervise the Program Coordinator; provide day-to-day guidance, escalation support, quality oversight, and professional development · Partner with the Director of Operations on administrative and operational needs · Collaborate with Development on fundraising support including data, impact stories, and reporting · Collaborate with marketing partners to develop and maintain referral tools such as program one-pagers, eligibility summaries, and intake materials Requirements Qualifications Required: · Bachelor's degree in public health, social work, nonprofit management, or a related field, or equivalent professional experience · Minimum of 5 years of experience in program coordination or management within nonprofit, healthcare, or human services on a national level · Experience with grant-making and grant-distribution program model · Minimum of 3 years of Supervisory experience · Experience in medical advocacy, patient navigation, or public health · Demonstrated ability to evaluate and implement technology or process improvements in a program setting · Strong organizational, analytical, and project management skills · Self-starter who thrives in a small, fast-paced environment · Excellent written and verbal communication skills · Comfort working in a remote team environment · Must work EST hours 9am-5pm Preferred: · Spanish proficiency · PMP certification or equivalent project management credential · Familiarity with referral-based or patient/client service models · Experience with community outreach and referral network development · Familiarity with grant-funded programs and reporting requirements Salary $70,000-$80,000 annually; exact compensation is based on a range of factors including the labor market, job level, internal equity, and budget. Offers will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials. Benefits · Health, dental, vision, and retirement plan · Work laptop and technology resources for a remote office · Generous paid time off · Flexible work arrangement in a fully remote environment · A culture of learning and development · The opportunity to contribute to a meaningful cause and advance your career in the nonprofit sector