Director of Operations

lyratechgroup· Financial Operations
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📍 Portsmouth, NH💰 USD 115K–125K

About this role

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

Lyra Technology Group is seeking a Director of Operations to build, standardize, and own the operations backbone for one of our operating companies.  In this key leadership role, the Director will design and implement the internal infrastructure process, documentation, change management, QA, and asset and contract lifecycle — that lets our sales and technical teams execute cleanly. This is a build-out role reporting directly to the CEO. This is not a technical leadership role, a helpdesk supervision role, or a finance role.

 

Your work as a Director of Operations will include several components: 

Internal Operations, Process & Documentation

  • Author, standardize, and enforce internal SOPs across the organization
  • Own internal process documentation end-to-end: internal policy, client policy, and client data standards
  • Establish internal change management with documentation and communication standards
  • Lead internal automation and AI/workflow-automation initiatives
  • Govern internal systems administration (ConnectWise PSA, Datto RMM, documentation platform) in partnership with the Director of Technical Services

Quality Assurance & Standards

  • Implement ticket QA standards: audit cadence, completeness criteria, and billable-accuracy checks
  • Design and implement project QA: checklists engineers must satisfy before a project is closed
  • Standardize user provisioning/deprovisioning and identity practices across the client base
  • Partner with the Director of Technical Services on client documentation standards

Asset, Contract & Vendor Lifecycle

  • Centralize client asset and inventory tracking and lifecycle management
  • Own contract management: renewal dates and a central repository for MSAs, SOWs, and vendor agreements
  • Support MSA/SOW approval workflow (CEO retains final sign-off authority)
  • Partner with Finance on vendor procurement, purchasing, and renewals

Solutions Portfolio & Sales Enablement

  • Lead evaluation and packaging of new solutions and offerings for clients
  • Own pricing, rate-card, and catalog governance: SKU catalog, discount governance, margin floors
  • Build sales-ops and tech-ops enablement: onboarding handoffs, renewals tracking, whitespace/upsell systems
  • Support vCIO and IT strategy reviews with enablement tooling and information flow

Cross-Functional & Reporting

  • Partner with the CEO on operational strategy, capacity decisions, and continuous-improvement programs
  • Own operational reporting and dashboards: business KPIs, service-delivery metrics, and scorecards
  • Support HR-adjacent operations: offboarding, training and certification tracking
  • Coordinate with Technical Services on standards, solution handoffs, and BCDR oversight — govern the framework, don't duplicate technical execution

 

Our ideal Director of Operations has the following qualifications:

  • 5+ years in operations, service delivery, or PMO leadership, ideally within an MSP or IT services business
  • Proven experience building operational infrastructure — not just maintaining it
  • Familiarity with ConnectWise PSA and Datto RMM (or equivalent MSP tooling) and MSP service-delivery metrics
  • Comfortable in a small-company environment where the role is both strategic and execution-level
  • Strong bias toward documentation, process discipline, and measurable improvement
  • Experience with internal automation and workflow tooling; interest in AI-driven operational improvement
  • Experience with contract lifecycle management and vendor operations a plus

 

The targeted base compensation for this role is $115,000-$125,000. This role operates out of Portsmouth, NH in a hybrid model. If building the operational engine of a growing MSP sounds appealing to you, let's have a conversation.

 

Frequently Asked Questions

What is the salary for the Director of Operations role at lyratechgroup?
The listed salary for this Director of Operations position at lyratechgroup is USD 115K–125K. This is an full-time role.
Where is the Director of Operations position at lyratechgroup located?
This Director of Operations role at lyratechgroup is based in Portsmouth, NH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Director of Operations at lyratechgroup belong to?
This Director of Operations position is part of the Financial Operations department at lyratechgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director of Operations position at lyratechgroup?
Click the "Apply Now" button on this page. You will be redirected to lyratechgroup's official application portal hosted on greenhouse where you can submit your application directly.
When was the Director of Operations job at lyratechgroup posted?
This Director of Operations position at lyratechgroup was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Director of Operations
lyratechgroup · 💰 USD 115K–125K
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