Director of Mediation | Health Care Division

DIRECTOR OF MEDIATION

HEALTH CARE & FAIR COMPETITION BUREAU

HEALTH CARE DIVISION

(Boston or Regional Office)

Attorney General Andrea Joy Campbell is looking for a highly motivated Director of Mediation to join the Health Care Division within the Health Care & Fair Competition Bureau. The Health Care Division promotes health care access, affordability, and equity, including by enforcing the Massachusetts Consumer Protection Act (M.G.L. c. 93A) and other Massachusetts laws protecting health care consumers. Recent litigation matters brought by the Division have involved drug pricing, the opioid crisis, marketing by health care providers and insurers, and challenges to federal actions that harm the Commonwealth and its residents.

The Mediation Unit sits within the Health Care Division and consists of mediators and a Director of Mediation. The Mediation Unit receives thousands of complaints every year about health care providers, insurance companies, and other entities in the health care sector. Mediators engage directly with certain complainants and the subjects of complaints to provide information, make referrals, and seek to resolve complaints through an informal mediation process.

Primary Duties: The Director of Mediation will mediate complaints and help manage the activities of the mediation unit, including assisting mediators, managing mediation workflows, responding to constituent inquiries, and assisting the Division Chief in performance planning for those in the Mediation Unit. The Director will also work closely with the Division’s Chief and Deputy Chief on Mediation Unit operations, including policies, procedures, training materials, templates, and reporting relating to consumer complaint data.

The Director of Mediation will have an opportunity to work with other AGO Divisions and government agencies and participate in community engagement.

Position Requirements:

• At least seven (7) years of health law, consumer law, mediation, community engagement, consumer complaint handling, or equivalent experience preferred.
• Previous experience in health care is desired but not required.
• Excellent writing, analysis, negotiation, and oral advocacy skills.
• Ability to manage workflows, and structure, analyze, and report out data.
• Ability to quickly grasp complex legal, business, and financial concepts.
• Ability to collaborate and represent the Office with internal and external stakeholders.
• Ability to manage and work with a team.
• Demonstrated commitment to the public interest.

The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.

Please Note:  Our hybrid model includes some telework days for most positions.

Position Type:  Full-time/Exempt

Salary:  $96,000-106,000

The application deadline for this posting is October 19, 2026, at 5:00 PM (ET).

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants who are in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.

Inquiries regarding position & status may be made to:

Shaylyn Kelly, Administrative Assistant

Health Care Division

(617) 963-2501

The Attorney General’s Office is an Equal Opportunity Employer.  As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve.  The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.