Director of Logistics, Freight & Network Optimization

About Alpine

Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence.

About the Role

Alpine Home Air is seeking a Director of Logistics, Freight & Network Optimization to own the economics, performance, and risk of our inbound and outbound freight network.

This role exists because freight is no longer a transactional function — it is a decision system that directly impacts margins, damage rates, customer experience, and operational behavior across the company.

This is a senior, analytical leadership role responsible for designing, optimizing, and governing the freight system, not merely managing shipments. The mandate is to turn logistics from a cost center into a controlled, measurable, continuously improving system.

Authority & Scope

• Full ownership of freight strategy, carrier relationships, and cost outcomes
• Authority over carrier selection, contracts, and rate structures
• Ownership of freight-related SLAs, claims, and accessorial management
• Partner-level authority with Warehouse, ERP, Analytics, and Finance leadership
• Decision authority independent of short-term operational or sales pressure

Core Responsibilities

Freight Economics & Strategy

• Own all inbound and outbound freight spend across LTL, TL, parcel, and hybrid modes
• Design carrier strategy to balance cost, reliability, and damage risk
• Lead rate negotiations, contract structuring, and performance enforcement
• Eliminate hidden cost drivers including accessorials, reclasses, and inefficiencies

Network & Mode Optimization

• Optimize mode selection based on shipment characteristics, cost, and service requirements
• Identify opportunities to consolidate, re-route, or redesign freight flows
• Evaluate carrier mix and network design to reduce variance and risk

Damage, Claims & Risk Management

• Own freight-related damage economics end-to-end
• Design and enforce claims processes that recover value consistently
• Identify root causes of damage in partnership with warehouse execution teams
• Drive packaging, palletization, and handling standards to reduce loss

Data, Metrics & Reporting

• Define freight KPIs that reflect true cost, performance, and risk
• Partner with analytics to build PowerBI dashboards for freight visibility
• Identify where metrics are masking real cost drivers and correct them
• Ensure freight data integrity across ERP and carrier systems

ERP & Systems Integration

• Develop deep working understanding of Alpine’s custom ERP freight logic
• Ensure freight processes are correctly represented in system workflows
• Close gaps between system assumptions and real-world carrier behavior

AI & Automation Enablement

• Identify and implement AI-assisted workflows for:
• Rate anomaly detection
• Carrier performance scoring
• Damage and claims pattern analysis
• Shipment risk prediction
• Translate freight realities into inputs automation systems can reliably act on

Cross-Functional Partnership

• Partner closely with Warehouse Systems & Execution leadership on:
• Packaging standards
• Pallet configurations
• Shipment readiness and handling practices
• Work with Finance to align freight economics with margin and pricing strategy

Required Experience

• 7+ years in logistics, freight, or network optimization leadership
• Proven ownership of multi-million-dollar freight spend
• Strong analytical capability; comfortable working with complex data
• Experience partnering with custom ERP systems and BI tools (PowerBI or equivalent)
• Systems thinker who understands incentives, contracts, and behavior
• Calm, high-agency leader able to hold authority without escalation or drama
• Pragmatic curiosity about AI and automation (applied, not theoretical)

• Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
• Paid educational and professional development training

About Us

Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:

1. Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
2. Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and
3. Prioritizes a harmonious win for customers, team members, the company and the environment.

Learn more and view all openings at: careers.alpinehomeair.com