Director of Housekeeping

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Consistently offer professional, friendly and engaging service  

• Follow departmental policies, procedures and service standards consistently offering professional, engaging and friendly service.  

• Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA  

• Effectively and accurately managing payroll and departmental expenses of Housekeeping department, within budgeted and forecasted guidelines.  

• Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas.  

• Actively engage with local laundry partners and consistently source new business opportunities   

• Overseeing all recruitment processes, and developing departmental succession plans  

• Effectively manage all colleagues relationships within the department  

• Maintaining an environment that promotes the health, wellness and safety of both colleagues and guests    

• Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering  

• Ensuring high colleague engagement through recognition and removal of identified barriers  

• Overseeing the Housekeeping Management to maximize leadership synergy  

• Liaising with all Hotel departments as required  

• Actively participating as a member of hotel committees as required  

• Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented  

• Other duties as assigned  

Qualifications

• Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required  

• Proven leadership, developer and delegation skills with an ability to lead medium-size team of 30-45 colleagues to achieve the departmental goals  

• Strong organizational and administration skills                   

• Excellent communication skills, both written and verbal           

• Ability to work in a fast paced, diverse environment             

• University degree or Hotel Management Diploma preferred                                                           

• Excellent computer skills                         

• Knowledge of the Property Manager System / Opera        

• Excellent problem solver and decision maker  

Physical and operational demands: 

• Mobility: Moving between guestrooms, public areas, and service zones to inspect cleanliness and address issues  

• Hands‑on oversight: Occasionally assisting with cleaning tasks or demonstrating procedures to staff  

• Standing and walking for extended periods during inspections, meetings, and guest interactions  

• Lifting and carrying light to moderate items up to 60 pounds (e.g., cleaning supplies, linens) when necessary  

• Working irregular hours including weekends, holidays, and early mornings, which can affect physical stamina 

Additional Information

experience is an asset
Fluency in English, additional languages are a plus