Director of Guest Services
coraltreehospitality
Director of Guest Services
About this role
Additional Information: This hotel is owned and operated by an independent franchisee, The Olympia Companies. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Director of Guest Services' primary role is to directly oversee the safe and efficient operation of the front office - maximizes profitability and ensures high levels of guest satisfaction are achieved. This position provides training, support, and resources to the front desk, reservations, PBX, concierge, and valet staff. Additionally, will work with all departments to ensure compliance and hotel standards are meeting brand and guest expectations.
Qualifications:
3+ years of guest services department head or similar managerial experience required; management or previous supervisory experience preferred; associate degree and/or equivalent work experience; bilingual (Spanish) is a plus.
Benefits:
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
This company is an equal opportunity employer.
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Frequently Asked Questions
Is the salary disclosed for the Director of Guest Services position at Marriott US and Can Campus?
The salary for this Director of Guest Services role at Marriott US and Can Campus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director of Guest Services position at Marriott US and Can Campus located?
This Director of Guest Services role at Marriott US and Can Campus is based in Norfolk, VA, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director of Guest Services role at Marriott US and Can Campus full-time or part-time?
This is listed as a Full time position. It is posted as a Director of Guest Services role at Marriott US and Can Campus.
How do I apply for the Director of Guest Services position at Marriott US and Can Campus?
Click the "Apply Now" button on this page. You will be redirected to Marriott US and Can Campus's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Director of Guest Services job at Marriott US and Can Campus posted?
This Director of Guest Services position at Marriott US and Can Campus was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Director of Guest Services
Marriott US and Can Campus
You'll be redirected to Marriott US and Can Campus's official application page on oraclecloud.