Director of Collections

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Director of Collections reports to the Managing Director of Software Solutions and is responsible for the strategic leadership, commercial outcomes, governance, and successful delivery of the Collections portfolio. The role provides end-to-end accountability for Project Initiation and delivery, customer outcomes, financial performance, ongoing production service and continuous improvement. The role requires leadership in a matrix environment collaborating with key stakeholders across Product, Delivery, Operations and Support. 
A successful Director of Collections is a strategic leader who combines strong business acumen with exceptional delivery expertise. They excel at navigating complexity, influencing senior stakeholders, balancing competing priorities, and ensuring programs deliver measurable business value. They foster collaboration, champion continuous improvement, and create an environment where teams can consistently achieve high-impact outcomes. 

Key Responsibilities 
Collections Strategic Leadership / Program Management 
• Own the end-to-end software program portfolio from initiation through implementation and ongoing production service. 
• Lead multiple concurrent software programs, ensuring delivery to scope, schedule, budget, quality, and customer expectations. 
• Implement structure and processes to ensure consistency and quality of Functional and Technical solution designs in conjunction with the Enterprise Architect. 
• Develop and execute the software delivery strategy aligned with organisational objectives. 
• Ensure interdependencies across all collections projects are effectively managed. 
• Oversee resource planning and capacity management for the Collections Portfolio working closely with the Head of Delivery Services 
• Lead organisational transformation initiatives that improve Collections delivery capability, customer experience, and operational efficiency. 
• Collaborate with the Collections Enterprise Architect to identify opportunities for continuous improvement, innovation, automation, and data-driven decision making. 

Qualifications

More about you 
Required Knowledge and Skills 
- Strong Credit Risk knowledge, especially Collection and Financial Services. 
- Knowledge and experience of the Software Delivery Lifecycle. 
- Experience working within an Agile environment 
- Experienced with overseeing large programs of work with multiple concurrent projects 
- Possess a Degree in Business Computing, Computer Science, Software Engineering, Business or equivalent industry 
- and technical qualifications or experience 
- Great relationship building skills with proactive management of internal and external stakeholders

Additional Information

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible working environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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