Director, Engineering Operations

The Role

As Director, Engineering Operations, you will build and run the operating system that helps

Product and Engineering translate strategy into measurable business and customer impact. You

will create clarity across outcomes, priorities, capacity, delivery health, risks, and decisions, then

turn that clarity into concise executive communication and disciplined organizational action. This

high-leverage leadership role partners closely with Product, Engineering, Data, Operations,

Finance, Go-to-Market, Customer Success, Security, and other business functions. You will play

a critical role in ensuring all functions are aligned and understand the expected outcomes.

Responsibilities

Executive Communication Impact

● Create a clear, executive-ready narrative connecting Product, Engineering, and Data

investments, delivery, and operational performance to customer and business outcomes

● Own recurring executive updates, company communications, and board-level inputs,

supported by a reliable source of truth for commitments, outcomes, and delivery health

● Surface material changes, trade-offs, risks, and decisions early, with concise context and

clear recommendations

Outcome & KPI Definition

● Translate company and product strategy into measurable outcomes, objectives, key

results, and operating KPIs with clear owners, baselines, targets, data sources, and

review cadences

● Develop a balanced view of customer and business impact, delivery effectiveness,

quality, reliability, security, efficiency, and organizational health

● Partner with Data, Finance, Product, and Engineering to improve instrumentation and

use KPI trends to guide decisions and evaluate results

Portfolio & Planning Cadence

● Design and operate annual, quarterly, and ongoing portfolio-planning cadences across

Product and Engineering

● Maintain a current portfolio view connecting strategic outcomes, initiatives, ownership,

dependencies, milestones, capacity, and risk

● Facilitate prioritization and sequencing decisions so assumptions, trade-offs, decision

rights, and changes are explicit

SDLC Process & Operating Reviews

● Define and continuously improve a lightweight, consistent software delivery lifecycle

from discovery through release, adoption, measurement, and learning

● Establish operating reviews focused on outcomes, delivery confidence, quality, reliability,

customer impact, constraints, risks, and decisions

● Use operating data, retrospectives, automation, and appropriately governed AI-enabled

practices to remove friction and improve delivery without adding unnecessary process

Resource & Capacity Planning

● Build a practical capacity model connecting portfolio demand with available teams,

critical skills, hiring plans, external partners, and operational obligations

● Partner with Finance, Product, and Engineering leaders on headcount planning,

allocation trade-offs, capability gaps, and investment choices

● Model alternative portfolio and staffing scenarios and compare planned versus actual

capacity to improve future decisions without creating false precision

Cross-Functional Risk & Decision Tracking

● Establish a clear system for identifying, owning, escalating, and resolving cross-

functional risks, dependencies, and decisions

● Facilitate difficult discussions where business goals, customer needs, technical

constraints, security, compliance, cost, or timing compete

● Close the loop by documenting decisions, updating plans, confirming accountable

owners, and addressing recurring root causes

Organizational Leadership & Collaboration

● Serve as a trusted operating partner to the CTO, Engineering leadership, Product

leadership, and the Engineering Leadership Team

● Strengthen cross-functional relationships, ownership, and accountability through

structured thinking, sound judgment, influence, and consistent follow-through

Qualifications & Experience

● Leadership experience in Engineering Operations, Product Operations, Technical

Program Management, Business Operations, a technical Chief of Staff role, or a

comparable function within a SaaS or product-led technology company

● Exceptional executive communication skills and demonstrated success connecting

Product and Engineering work to customer and business impact

● Experience defining outcomes, OKRs, KPIs, scorecards, portfolio-planning processes,

and operating-review cadences across multiple teams

● Working knowledge of modern product development and software delivery lifecycles,

including platform, reliability, security, and technical investment trade-offs

● Experience with resource, headcount, budget, and capacity planning in partnership with

Finance and functional leaders

● Strong analytical judgment and the ability to build trustworthy reporting from product,

engineering, financial, and customer data

● Proven ability to facilitate difficult cross-functional decisions, manage material risks and

dependencies, and bring structure to ambiguity

● Pragmatic experience using AI-assisted tools to improve synthesis, planning, and

analysis while verifying outputs and protecting sensitive information

What Great Looks Like

A Director, Engineering Operations who is thriving in this role demonstrates:

● Executive clarity - Product and Engineering impact, trade-offs, risks, and decisions are

understood without leaders reconstructing the story themselves

● Outcome accountability - initiatives begin with clear intended outcomes and are

evaluated using credible evidence after delivery

● A predictable, adaptable portfolio - commitments are realistic, priorities are explicit,

and changes are deliberate and well communicated

● A stronger operating system - coordination costs decline, risks surface earlier, data

becomes more trustworthy, and accountability becomes clearer over time

"Someone who makes Product and Engineering easier to understand, easier to lead, and more

effective at turning strategy into measurable results."

Interview Process

The process includes a conversation with the hiring manager; role-specific rounds covering

executive communication, outcome and KPI definition, portfolio and operating-system design,

capacity planning, and cross-functional leadership judgment - including how you use and verify

AI-assisted tools - and a company values conversation with People Ops. Your recruiter will

share the exact sequence when you advance.

What You'll Receive:

• A competitive compensation package
• Employer-sponsored 401(k) with match
• Comprehensive medical, dental, and vision coverage
• Flexible time off and hybrid / remote work environment
• The anticipated annual salary range for this role is $200,000 - $230,000. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.

Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors. 

End users enjoy a seamless, zero-training buying experience, while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data, automating and eliminating procurement and finance workflows from requisition to reconciliation along the way.

Order.co is on the cutting edge of B2B Agentic Commerce, poised to be the market leader in creating a more predictive, prescriptive, and personalized experience for users. 

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and [solidcore]. Order.co has raised $75M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.