Agency Customer Success Manager
smartlyio
Director, Customer Success
achievers· Customer Success
About this role
The Director, Customer Success is a senior leadership role responsible for driving retention, expansion, and long‑term customer value across a strategic Enterprise portfolio of B2B SaaS customers. This role owns excellence in execution—translating strategy into outcomes through disciplined operating rhythms, strong project management, and accountability to measurable results.
Your portfolio responsibility will consist of 60-80 North America-based Enterprise customers totaling $40M-60M ARR. You will lead and develop a team of 8-10 Enterprise-level Customer Success Managers (CSMs) and Customer Strategy Leads (CSLs) focused on identifying and mitigating churn risk, driving new and existing revenue, accelerating customer time‑to‑value, and ensuring high product utilization and adoption. This role partners closely with Sales, Product, Marketing, Support, and Professional Services to innovate and deliver exceptional customer outcomes at scale.
The ideal candidate is a hands‑on leader who thrives in complex, fast‑moving environments, rigorously manages performance against KPIs, and inspires teams to deliver consistent, repeatable results.
Frequently Asked Questions
Is the salary disclosed for the Director, Customer Success position at achievers?
The salary for this Director, Customer Success role at achievers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director, Customer Success position at achievers located?
This Director, Customer Success role at achievers is based in Toronto. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director, Customer Success role at achievers full-time or part-time?
This is listed as a Full time permanent position. It is posted as a Director, Customer Success role in the Customer Success department at achievers.
Which team or department does the Director, Customer Success at achievers belong to?
This Director, Customer Success position is part of the Customer Success department at achievers. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director, Customer Success position at achievers?
Click the "Apply Now" button on this page. You will be redirected to achievers's official application portal hosted on lever where you can submit your application directly.
When was the Director, Customer Success job at achievers posted?
This Director, Customer Success position at achievers was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Director, Customer Success
achievers
You'll be redirected to achievers's official application page on Lever.