Principal Software Engineer
hhaexchange
Director, Customer Experience
hhaexchange· Customer Experience
About this role
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Director of Customer Experience will own the strategy, architecture, and execution of a fully automated, AI-powered engagement model designed to drive product adoption at scale across our customer base and products. Reporting to the VP of Customer Experience, this role sits at the intersection of strategy, technology, and operations. You will design the systems and own the outcomes — from first-touch onboarding sequences to automated risk intervention, QBR delivery, and everything in between. This is a player-coach role: you will lead a team and be expected to roll up your sleeves on tooling, workflow builds, and data analysis.
This is a hybrid position, 3x a week in-office at our New York City office location.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently Asked Questions
Is the salary disclosed for the Director, Customer Experience position at hhaexchange?
The salary for this Director, Customer Experience role at hhaexchange is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director, Customer Experience position at hhaexchange located?
This Director, Customer Experience role at hhaexchange is based in New York City Metropolitan Area. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director, Customer Experience role at hhaexchange full-time or part-time?
This is listed as a Full Time position. It is posted as a Director, Customer Experience role in the Customer Experience department at hhaexchange.
Which team or department does the Director, Customer Experience at hhaexchange belong to?
This Director, Customer Experience position is part of the Customer Experience department at hhaexchange. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director, Customer Experience position at hhaexchange?
Click the "Apply Now" button on this page. You will be redirected to hhaexchange's official application portal hosted on lever where you can submit your application directly.
When was the Director, Customer Experience job at hhaexchange posted?
This Director, Customer Experience position at hhaexchange was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Director, Customer Experience
hhaexchange
You'll be redirected to hhaexchange's official application page on Lever.