Director, Account Management
buildout
Director, Account Management
uncountable· Account Management + Customer Success
About this role
Description
Uncountable is looking for an exceptional account management leader to join our growing team as Director of Account Management. This role is ideal for someone who has excelled at managing individual accounts and is ready to own the strategy, people, and outcomes of a team of Account Managers— while still acting as executive sponsor for our larger customers.
You'll oversee a portfolio of top-tier accounts, manage and develop a team of Account Managers, and set the standards that shape how Uncountable builds long-term customer partnerships. This is a high-visibility role that requires equal parts relationship-builder, people manager, and strategic operator.
Experience leading account management or customer success functions for analytics products or enterprise software platforms into large organizations is a major plus.
Key responsibilities
Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level.
Manage, coach, and develop a team of Account Managers — including hiring, onboarding, and performance development.
Own GRR, NRR, and account health across the team's full book of business, holding AMs accountable to targets while personally driving outcomes on the most critical accounts.
Define the processes, standards, and expectations that guide how the AM team operates and engages customers.
Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
Define long-term account approach for renewals, expansion, and complex commercial discussions.
Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers.
Drive the pace, priorities, and strategic direction of the AM function as it scales.
Requirements
5–8+ years of experience in account management, customer success, or a related field, including 2+ years experience directly managing and developing a team.
Deep experience leading strategic enterprise accounts and building executive-level partnerships.
Proven track record designing account strategy, negotiation approach, and long-term expansion plans.
Comfort working with a technical product, technical buyers/users, and complex implementations.
Outstanding executive presence and communication skills.
Excellent analytical and problem-solving abilities.
A proactive, entrepreneurial mindset with strong ownership instincts.
Ability to travel 20–30%.
Experience working with complex, multi-divisional, multi-geographic customers.
Preferred Qualifications
Passion for science, chemistry, or artificial intelligence.
An aptitude for statistics, mathematics.
Experience scaling an account management or customer success team at a growth-stage company.
Frequently Asked Questions
What is the salary for the Director, Account Management role at uncountable?
The listed salary for this Director, Account Management position at uncountable is USD 170K–220K. This is a remote FullTime role.
Is the Director, Account Management job at uncountable remote?
Yes, this Director, Account Management position at uncountable is remote, with team members based in New York City, NY. You can work from home or anywhere in the supported regions.
Is the Director, Account Management role at uncountable full-time or part-time?
This is listed as a FullTime position. It is posted as a Director, Account Management role in the Account Management + Customer Success department at uncountable.
Which team or department does the Director, Account Management at uncountable belong to?
This Director, Account Management position is part of the Account Management + Customer Success department at uncountable. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director, Account Management position at uncountable?
Click the "Apply Now" button on this page. You will be redirected to uncountable's official application portal hosted on ashby where you can submit your application directly.
When was the Director, Account Management job at uncountable posted?
This Director, Account Management position at uncountable was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Director, Account Management
uncountable · 💰 USD 170K–220K
You'll be redirected to uncountable's official application page on Ashby ATS.