Janitorial Operations Manager - Night Shift
City Wide Facility Solutions
Digital Workplace - Senior Operations Manager
About this role
The Senior Manager leads the end-to-end delivery of client operations in Manila across assigned lines of business. The role is accountable for operational performance, customer outcomes, client partnership, people leadership, financial discipline, governance, compliance, and continuous improvement. The Senior Manager translates account strategy into clear operating plans, develops leaders, manages risk, and ensures consistent delivery against contractual and internal standards.
Operational Leadership & Service Delivery
Client & Stakeholder Management
Performance, Financial & Commercial Management
People Leadership & Capability Development
Risk, Compliance & Governance
Continuous Improvement & Transformation
Bachelor's degree or equivalent relevant experience.
- Willing to relocate to Phillipinnes
• Significant leadership experience in BPO, contact center, customer service, collections, utilities, or a
comparable regulated environment.
• Demonstrated experience leading managers and multi-team operations.
• Proven client and senior stakeholder management experience.
• Strong track record in performance improvement, operational governance, and people development.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
Frequently Asked Questions
Is the salary disclosed for the Digital Workplace - Senior Operations Manager position at EXL Talent Acquisition Team?
The salary for this Digital Workplace - Senior Operations Manager role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Digital Workplace - Senior Operations Manager position at EXL Talent Acquisition Team located?
This Digital Workplace - Senior Operations Manager role at EXL Talent Acquisition Team is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Digital Workplace - Senior Operations Manager position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Digital Workplace - Senior Operations Manager job at EXL Talent Acquisition Team posted?
This Digital Workplace - Senior Operations Manager position at EXL Talent Acquisition Team was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Digital Workplace - Senior Operations Manager
EXL Talent Acquisition Team
You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.