Portfolio Success Manager
ideagenen
Digital Success Manager
ideagenen· Support
About this role
About Us
Location - Clark Freeport Zone, Pampanga, Philippines
Department - Customer
Function - Customer Success
Working Pattern - Hybrid; Full-time
Benefits - Benefits at Ideagen
Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out
Join Ideagen as a Digital Success Manager, helping customers maximize value from our products through proactive engagement, data-driven insights, and a customer-first approach.
Responsibilities
- Own and manage a portfolio of Tail segment accounts, driving product adoption, engagement, and retention at scale
- Execute digital-first customer engagement programmes including automated touchpoints, webinars, and email campaigns
- Monitor customer health scores via Gainsight, identifying at-risk accounts and taking proactive action to mitigate churn
- Conduct regular account reviews and check-ins to ensure customers are achieving their desired outcomes
- Collaborate with Sales, Support, and Product teams to resolve customer issues and identify expansion opportunities
- Log all customer interactions, activities, and health updates accurately in Gainsight and Salesforce
- Contribute to the development and refinement of digital engagement playbooks and success frameworks
- Achieve KPIs including GRR, NRR, CSAT, NPS, and product adoption metrics
Skills and Experience
- 2–4 years of experience in Customer Success, Account Management, or a related SaaS customer-facing role
- Strong understanding of SaaS customer lifecycle management and digital engagement best practices
- Hands-on experience with Gainsight and Salesforce (or equivalent CRM/CS platforms)
- Excellent written and verbal communication skills in English
- Ability to manage a large, diverse portfolio with strong prioritisation and organisational skills
- Data-driven mindset with the ability to interpret customer health data and take decisive action
- A collaborative team player with a customer-first attitude
- Bachelor's degree in Business, Technology, or a related field
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
#LI-HT1 #LI-Hybrid #LI-Fulltime
Frequently Asked Questions
Is the salary disclosed for the Digital Success Manager position at ideagenen?
The salary for this Digital Success Manager role at ideagenen is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Digital Success Manager position at ideagenen located?
This Digital Success Manager role at ideagenen is based in Pampanga 2023, PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Digital Success Manager role at ideagenen full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Digital Success Manager role in the Support department at ideagenen.
Which team or department does the Digital Success Manager at ideagenen belong to?
This Digital Success Manager position is part of the Support department at ideagenen. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Digital Success Manager position at ideagenen?
Click the "Apply Now" button on this page. You will be redirected to ideagenen's official application portal hosted on icims where you can submit your application directly.
When was the Digital Success Manager job at ideagenen posted?
This Digital Success Manager position at ideagenen was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Digital Success Manager
ideagenen
You'll be redirected to ideagenen's official application page on icims.