Digital Specialist (CRM, customer engagement)

abbott· 1711 Abbott Labs GmBH Ukraine
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📍 Ukraine - KyivFull time

About this role

     

JOB DESCRIPTION:

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. 


Working at Abbott 
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: 
•    Career development with an international company where you can grow the career you dream of.
•    A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. 
•    A good benefits package incl. medical insurance for the employee and children, mobile communication reimbursement.


The Opportunity 
This position works out of our Kyiv, Ukraine location in the EPD Division.  


As the Digital Specialist (CRM, customer engagement) you’ll be responsible for planning, execution and optimization of HCP engagement campaigns through Salesforce Marketing Cloud and other digital channels. The role will work closely with Product Managers, Medical, Compliance and Digital teams to drive personalized physician engagement across multiple markets.


What You’ll Do:

  • Develop and execute HCP customer engagement campaigns.

  • Build and manage omnichannel communication journeys.

  • Coordinate campaign planning with Product Managers.

  • Manage content calendar and campaign delivery process.

  • Work with Marketing Cloud specialists on campaign implementation.

  • Monitor campaign performance and provide optimization recommendations.

  • Conduct segmentation and audience targeting.

  • Perform A/B testing and engagement analysis.

  • Prepare regular reporting dashboards and business recommendations.


Requirements:

  • Experience in CRM Marketing or Campaign Management (desirable from 3 years).

  • Experience with Salesforce Marketing Cloud or similar CRM platforms.

  • Experience with email marketing and customer journey management.

  • Strong analytical skills.

  • Experience with customer segmentation and campaign optimization.

  • Healthcare or pharmaceutical industry experience is a strong advantage.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Product Management

     

DIVISION:

EPD Established Pharma

        

LOCATION:

Ukraine > Kyiv: Senator Business Center

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

Frequently Asked Questions

Is the salary disclosed for the Digital Specialist (CRM, customer engagement) position at abbott?
The salary for this Digital Specialist (CRM, customer engagement) role at abbott is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Digital Specialist (CRM, customer engagement) position at abbott located?
This Digital Specialist (CRM, customer engagement) role at abbott is based in Ukraine - Kyiv. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Digital Specialist (CRM, customer engagement) role at abbott full-time or part-time?
This is listed as a Full time position. It is posted as a Digital Specialist (CRM, customer engagement) role in the 1711 Abbott Labs GmBH Ukraine department at abbott.
Which team or department does the Digital Specialist (CRM, customer engagement) at abbott belong to?
This Digital Specialist (CRM, customer engagement) position is part of the 1711 Abbott Labs GmBH Ukraine department at abbott. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Digital Specialist (CRM, customer engagement) position at abbott?
Click the "Apply Now" button on this page. You will be redirected to abbott's official application portal hosted on workday where you can submit your application directly.
When was the Digital Specialist (CRM, customer engagement) job at abbott posted?
This Digital Specialist (CRM, customer engagement) position at abbott was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Digital Specialist (CRM, customer engagement)
abbott
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