Digital Product Manager

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Residency in or relocation to Louisiana is preferred for all positions.

POSITION PURPOSE

The Digital Product Manager is responsible for the capture and ideation of business requirements and digital product strategy and overall management of digital product lifecycles. This position collaborates with other teams and business stakeholders and guides development teams in tackling complex and challenging problems to enhance the members’ digital experience by offering innovative solutions. Accountable for complying with all laws and regulations associated with duties and responsibilities.
 

NATURE AND SCOPE

• This role reports to this job: DIRECTOR, DIGITAL PRODUCT MANAGEMENT
• Necessary Contacts: To do this job effectively the incumbent has to be in contact with all levels of Blue Cross management, Marketing personnel, vendors, Strategic Communications staff as well as key subject matter experts both internal and external

QUALIFICATIONS

Education

• Bachelor's Computer Science, Information Systems, Marketing, Human Centered Design, or a related field required.
• Four years of related experience can be used in lieu of a Bachelor’s degree.

Work Experience

• 5 years relevant business experience, including 3 or more years in a digital function required
• Demonstrated solid business acumen combined with strong technical foundations and effective people management abilities to create and sustain an environment to succeed.
• Epic Systems Suite of Applications experience preferred
• 3 years of Working knowledge of Digital experiences across Enterprise and Healthcare products and services preferred
• Experience with program planning across portfolios, programs, and departments (Lean Portfolio Management) preferred
• Experience leading and working in an agile environment (SAFe) preferred
• Experience working directly with IT, Marketing, Enterprise Information Management preferred
• Technical knowledge & experience with the following:· Personalization· MarTech platform (CMS, Target, etc.)· APIs· Mobile (Responsive & Native) preferred

Skills and Abilities

• Proficient knowledge of Project Management/agile scrum process, agile product owner role and digital product management.
• Proficient knowledge of data analysis and research techniques.
• Ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.
• Ability to excel in a dynamic environment with shifting priorities and a high degree. of independence.

Licenses and Certifications

• None Required

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Accountable for strategic leadership of one or more engineering teams in a matrixed reporting model.
• Defines and develops digital product strategy towards delivering a best-in-class technology solution.
• Develops digital product roadmaps, business cases, epics, features, reports, acceptance criteria, and business outcome hypotheses
• Ensures product and servicing plans and goals are met, as applicable.
• Responsible for digital product management activities for a product group.
• Works with development teams and project management resources to ensure optimum efficiency and effective delivery.
• Create and adjust digital product strategy and adjust strategies for one or more product groups.
• Oversees the development and maintenance of Product requirement backlogs.
• Responsible for building stakeholder relationships across the company and proactively identifying business needs
• Applies expertise in state-of-the-art digital technologies.
• Employs design thinking to bring world class experiences to market across multiple touch points.
• Improves the overall work of engineering teams by injecting strategic and innovative thinking in digital product and service solutions.
• Leads team in implementing data driven and user centered methodologies to optimize digital experiences across dotcom, mobile and emerging platforms to drive KPIs.
• Leads team in developing best in class processes to collect data, customer and stakeholder feedback, derive insights, and inform product decisions.
• Collaborates with and influences senior leaders, product managers, developers, vendors, designers and other stake holders to ensure successful product strategies.
   

Additional Accountabilities and Essential Functions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.

An Equal Opportunity Employer

All internal employees please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account. 

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.

In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free. 

We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.