Digital Process Improvement Manager

Job Title

Job Description

Position Summary: Digital Process Improvement Manager

The Digital Process Improvement Manager is responsible for enabling a more efficient, effective, and data-driven Supply Chain by partnering with assigned Supply Chain functions to improve ways of working across processes, organization, tools, and people. The role translates functional priorities, operational challenges, and improvement opportunities into practical, value-driven digital solutions that improve business performance and support adoption across the organization.

This position is part of the Supply Chain Development Digital & Data team supporting the Global Distribution Supply Chain organization based in North America (Marietta, US). While centrally aligned within the Digital & Data team, the Digital Process Improvement Manager operates as an embedded partner with assigned Supply Chain functions, collaborating with global and regional stakeholders across multiple time zones to deliver scalable, aligned digital solutions that improve supply chain efficiency and effectiveness.

As the role grows in responsibility, the scope expands from delivering defined digital and process improvement initiatives to shaping functional digital roadmaps, managing prioritized portfolios and backlogs, influencing business decisions, leading broader transformation efforts, and driving measurable value realization across Supply Chain functions.

Job Duties and Responsibilities:

• Partner with assigned Supply Chain functions to deeply understand business processes, objectives, priorities, KPIs, pain points, decision routines, and ways of working, translating functional needs into practical, value-driven digital solutions.
• Establish and execute functional digital transformation roadmaps through a managed and prioritized portfolio and executable backlog, driving delivery through agile sprints and quarterly planning while balancing demand, capacity, and enterprise priorities.
• Identify, evaluate, prioritize, and implement digital process improvements across Supply Chain functional domains, including Planning, Manufacturing, Physical Distribution, Quality, Safety, and Finance.
• Own digital initiatives end to end across the delivery lifecycle—from opportunity intake and value-based prioritization through design, modeling, data preparation, visualization, deployment, adoption, sustainment, and value realization.
• Deliver and coordinate scalable solutions that may include dashboards, automated workflows, low-code applications, advanced analytics, machine learning, AI-enabled use cases, and other digital capabilities that support Supply Chain performance and transformation objectives.
• Elicit and refine business and analytical requirements, defining KPIs, acceptance criteria, user stories, adoption plans, and success measures that guide backlog prioritization, solution design, and value realization.
• Communicate progress, insights, risks, decisions, and outcomes to stakeholders by translating analytical findings and digital opportunities into clear, actionable recommendations that inform prioritization and execution decisions.
• Drive user adoption and change management by partnering with functional stakeholders to embed solutions into daily ways of working and ensure sustained operational, financial, customer, and organizational value.
• Contribute to common Digital & Data team standards, delivery practices, reusable solution patterns, governance routines, and capability development that improve scalability and consistency across Supply Chain digital initiatives.

Required Education and Experience:

• Bachelor’s degree in Industrial & Systems Engineering, Supply Chain Management, Business Analytics, Information Systems, Data Science, Computer Science, Operations Research, or a related field focused on digital solutions, data analytics, and process improvement.
• Knowledge of and experience with products and tools used for digital solutions, data analytics, process improvement, and digital automation solution development.
• Experience using or working with tools such as Excel, Python, R, SQL, Power BI, Power Apps, Power Automate, and related digital or analytics platforms.
• English language proficiency.

Preferred Qualifications:

• Master’s degree in Industrial & Systems Engineering, Supply Chain Management, Business Analytics, Information Systems, Data Science, Computer Science, Operations Research, or a related field focused on digital solutions, data analytics, and process improvement.
• Prior experience in a business environment delivering digital solutions, analytics, automation, process improvement, or transformation initiatives.
• Experience partnering with business stakeholders to shape roadmaps, manage backlogs, support adoption, and measure value realization.

Knowledge-Skills-Abilities:

• Creative thinker and structured problem solver.
• Strong interpersonal, communication, facilitation, and influencing skills.
• Customer-focused, cross-functional collaborator and relationship builder.
• Ability to build functional understanding and translate business needs into digital requirements and actionable solutions.
• Strong time management with the ability to multitask, prioritize, and meet deadlines.
• Entrepreneurial mindset with the ability to set goals, create momentum, and deliver results.
• Ability to analyze improvement opportunities and convert them into useful information, practical recommendations, and measurable business value.
• Ability to summarize complex situations and provide clear recommendations to stakeholders and leadership.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.