Digital Enablement Specialist (1 Year Contract)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are in the midst of rapid and exciting digital transformation across the organization, executing a customer centric strategy, new technologies, scaling ways of working, revamping our structures and building new business capabilities.

We are looking for an innovative and passionate individual to join our Distribution Digital Enablement team. This will be a hands-on individual contributor role to support the strategic vision for our agency’s digital proposition focusing on end-to-end roadmap of the agency digital platforms to drive productivity, improve customer engagement and increase sales conversions for our agency force. You will be supporting the Digital Enablement Leads in one or more digital verticals and responsible for driving new digital capabilities, platforms, and adoption:

Job Description:

• Strategic Project Support: Assist in the implementation of strategic projects for the Agency's digital applications to optimize sales processes and increase conversions.
• Process Improvement Analysis: Gather and analyze data to identify opportunities for enhancing operational efficiency, user productivity, and overall user experience.
• Quality Assurance: Ensure the quality and operational readiness of each release by collaborating closely with Technology and Quality Assurance teams during UAT reviews.
• Project Management:
• Track and monitor the status of projects, issues, and action items.
• Support the development and maintenance of project plans, timelines, and budgets.
• Escalate risks/issue encountered during execution & follow up on actionable items/ mitigations.
• Stakeholder Management: Collaborate with various stakeholders across function groups to ensure alignment and successful project delivery.
• Change Management: Manage day to day execution of change management activities, including communication campaigns, training programs, content crafting and stakeholder engagement workshops to ensure business readiness and drive adoption.

Who we are looking for:

• At least 3 - 5 years of experience in digital transformation project management and execution roles, preferably in the financial or insurance sector.
• Ability to work in a fast-paced, agile environment and adapt to changing priorities.
• Strong stakeholder management skills, with ability to engage diverse audiences.
• An innovative and collaborative mindset.
• Excellent analytical and problem-solving skills.
• Proficiency in MS Office Suite, JIRA, and Confluence.
• Good understanding of project governance, execution, and risk management standards.

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.