Digital E-commerce Manager

accorhotel
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📍 sg📍 Singapore📍 Singapore, , SingaporeFull time

About this role

Company Description

A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at the top of that hill.

Job Description

The Digital E-commerce Manager is responsible for driving online revenue, direct bookings, and digital performance for the hotel. The role works closely with Revenue Management, Reservations, Sales, Marketing, and Accor/Ennismore Corporate Digital teams to optimize the hotel’s digital presence, improve conversion, maximize revenue opportunities, and leverage data and AI-driven insights to enhance commercial performance.

Key Responsibilities

Direct Booking Strategy

  • Drive growth of direct bookings through the hotel website.
  • Improve the website booking journey and conversion rate.
  • Develop and execute campaigns to encourage guests to book direct.
  • Partner with Corporate Digital teams on direct booking initiatives and best practices.

Website & Content Management

  • Manage website content, promotions, packages, offers, and landing pages.
  • Ensure content accuracy and alignment with brand standards.
  • Work with Accor/Ennismore Corporate teams on website enhancements and digital initiatives.

Digital Marketing

  • Plan and manage paid digital campaigns (Google Ads, Meta, display advertising).
  • Coordinate SEO and SEM activities.
  • Support email marketing campaigns and customer database initiatives.
  • Monitor campaign performance and optimize return on investment.

Ecommerce & Distribution

  • Ensure online rates, packages, and promotions are accurately displayed across all channels.
  • Work closely with Revenue Management on pricing strategies, offers, and digital merchandising.
  • Manage OTA performance and coordinate merchandising opportunities with partners such as Booking.com, Expedia, Agoda, and Trip.com.
  • Collaborate with Corporate Digital and Distribution teams on channel strategies and initiatives.

Analytics & Reporting

  • Monitor website traffic, booking conversion, revenue performance, and campaign results.
  • Analyze Google Analytics, booking engine data, and channel performance.
  • Provide insights and recommendations to improve digital performance.
  • Support Corporate reporting requirements and digital performance reviews.

Loyalty & CRM

  • Promote ALL – Accor Live Limitless membership and Ennismore Dis-loyalty programs.
  • Drive member acquisition and encourage direct bookings.
  • Support CRM campaigns and guest engagement initiatives.
  • Work with Corporate teams on campaigns and member communications.

Cross-functional Collaboration

Work closely with:

  • Revenue Management on pricing, promotions, and digital revenue strategies.
  • Reservations to enhance the booking experience and conversion opportunities.
  • Sales on corporate and leisure campaigns.
  • Marketing on brand content, social media, and campaign execution.
  • Accor and Ennismore Corporate Digital, E-commerce, Distribution, and CRM teams on regional and global initiatives.

Key Performance Indicators (KPIs)

  • Direct booking revenue growth
  • Website conversion rate
  • Website traffic and engagement
  • Cost of acquisition
  • Return on ad spend (ROAS)
  • Google Ads performance
  • Email campaign open and conversion rates
  • OTA contribution versus direct contribution
  • ALL member enrollments
  • Campaign performance and ROI

Qualifications

Additional Information

 

 

Frequently Asked Questions

Is the salary disclosed for the Digital E-commerce Manager position at accorhotel?
The salary for this Digital E-commerce Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Digital E-commerce Manager position at accorhotel located?
This Digital E-commerce Manager role at accorhotel is based in sg, Singapore, Singapore, , Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Digital E-commerce Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Digital E-commerce Manager role at accorhotel.
How do I apply for the Digital E-commerce Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Digital E-commerce Manager job at accorhotel posted?
This Digital E-commerce Manager position at accorhotel was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Digital E-commerce Manager
accorhotel
Apply for this role ↗

You'll be redirected to accorhotel's official application page on SmartRecruiters.