Digital Customer Care Specialist speaking German

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

In this role, you will be the first point of contact for customer inquiries related to our products and services. Your responsibilities include efficiently handling incoming calls and using digital communication channels to address customer needs. Additionally, you will play a crucial role in digitally connecting our customers to enhance their overall experience, while adhering to company policies and enhancing customer satisfaction. You'll be the main point of contact, nurturing positive relationships and collaborating with various departments for consistency and effectiveness.

JOB RESPONSIBILITIES:

• Customer Care via Digital Channels & Customer Satisfaction: Manage incoming calls and respond to customer inquiries via email or social media. Provide accurate information about our products and services. Resolve customer complaints and issues promptly.

• Digital Customer Connectivity: Identify opportunities to improve digital interactions with customers. Implement digital communication strategies to enhance customer satisfaction and loyalty.

• Sales Support: Generate sales leads through digital channels. Collaborate with the sales team to understand customer needs and offer tailored solutions.

• Data Analysis and Optimization: Analyze customer interactions and feedback. Provide insights for improving digital customer care.

• Proactive Communication: Accountable informing customers about, order updates, process updates, and relevant services. Ensure a proper quoting and quotes follow up in the respecting area in CRM SalesForce.

• Client Onboarding: Responsible to provide detailed information to new clients, assist throughout the cooperation, create a loyal partnership

• Efficient Problem Resolution: Efficiently handle customer complaints, technical problems, and requests, aiming for swift resolution.

• Documentation and Data Accuracy: Maintain accurate customer records in CRM/ERP systems. Order Processing & Follow Up in SAP System

• Quality Assurance: Monitor and maintain service quality to meet company standards.

• Collaboration: Work collaboratively with teammates and support areas, in a team environment like Sales, Operation & Logistics.

• Feedback Collection: Gather and analyze customer feedback to improve products and services.

• Information Dissemination: Keep customers informed about new services and assist in marketing efforts

JOB CRITERIA:

EDUCATION & EXPERIENCE:

• University diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related discipline)

• 2-4 years of experience in an industrial customer service or customer support is a must (preferably in a digital context)

• German: Excellent Proficiency (both spoken and written) Level C1 required

• English: Proficiency (both spoken and written) Level B1 required

• Experience in SAP; Sales Force is a plus

• Experience in digitalization of customer service processes is a plus

KNOWLEDGE, SKILLS & ABILITIES:

• Positivity and Energy: Friendly and approachable personality.

• Effective Communication: Clear and concise communication in German & English.

• Problem-Solving Skills: Analyze complex issues and find effective solutions.

• Collaboration: Work well with colleagues from various departments.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Full availability, i.e., no other permanent commitments.

• Understanding of digital trends and technologies.

• Ability to maintain customer relationships through digital channels.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

• • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

• • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

• • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Pay Transparency

nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.

Monthly Gross Compensation Range:

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual or long-term incentives.

Benefits

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible employees that includes:

• Comprehensive Private Health Care (including dental coverage)

• Retirement Pension Plan for long-term financial security

• Employee Stock Purchase Plan to share in company success

• 100% Funded Language Courses and subsidies for further studies

• Reward & Recognition Program to celebrate your achievements

• Christmas & Holiday contributions

• Canteen / Meal passes