Digital CRM Architect
HEXAWARE
Digital CRM Architect
About this role
Key Responsibilities Business Analysis & Process Design • Lead discovery sessions and stakeholder workshops to understand business objectives and operational challenges. • Perform fit-gap analysis between business requirements and Dynamics 365 / Power Platform capabilities. • Document current-state and future-state business processes. Functional Solution Design • Translate business requirements into functional designs and configuration specifications. • Recommend standard platform capabilities before customizations. Dynamics 365 Configuration • Configure and maintain Dynamics 365 Sales and Dynamics 365 Customer Service solutions, including: o Tables (Entities) • Configure user experiences to support business processes and operational efficiency. Agile Delivery & Product Support • Create and manage user stories within Azure DevOps or similar platforms. • Support backlog management and sprint planning activities. Required Qualifications • Bachelor's degree in Business, Information Systems, Technology, or related field. • 5+ years of Business Analysis and Functional Consulting experience. • 3+ years of hands-on experience with: o Dynamics 365 Sales o Power Automate • Deep understanding of CRM processes including: o Lead Management o Opportunity Management o Business Requirements o User Stories Preferred Certifications Required • Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) Preferred • Microsoft Certified: Power Platform App Maker Associate (PL-100) • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Desired Skills Business Skills • Fit-Gap Analysis • Requirements Elicitation • Business Process Reengineering Technical Skills • Dynamics 365 Sales • Dynamics 365 Customer Service • Microsoft Dataverse Success Profile The successful candidate will: • Help facilitate business workshops and requirements sessions. • Translate business needs into scalable Dynamics 365 and Power Platform solutions.
Frequently Asked Questions
Is the salary disclosed for the Digital CRM Architect position at HEXAWARE?
The salary for this Digital CRM Architect role at HEXAWARE is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Digital CRM Architect position at HEXAWARE located?
This Digital CRM Architect role at HEXAWARE is based in Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Digital CRM Architect position at HEXAWARE?
Click the "Apply Now" button on this page. You will be redirected to HEXAWARE's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Digital CRM Architect job at HEXAWARE posted?
This Digital CRM Architect position at HEXAWARE was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Digital CRM Architect
HEXAWARE
You'll be redirected to HEXAWARE's official application page on oraclecloud.