Digital Authentication Associate

About the Team

At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic.

In this role you will:

• Authenticate Listings
  • Review and authenticate designer apparel and footwear listings before they are available for sale
  • Remove unsafe listings or listings that do not meet marketplace standards
  • Ensure listings are accurately described (size, condition, accessories, colorway, release information) and categorized correctly
  • Identify inconsistencies, manipulated photos, or inaccurate product details during the authentication process
  • Respond to community and marketing requests for additional item moderation
  • Review authentication defect reports to understand the nature of inauthentic items that passed through the authentication process and support continuous improvement efforts
    
    
• Train and Develop Authentication Skills
  • Stay up to date on designer authentication methods, release trends, and evolving counterfeit techniques
    Attend training or mentorship sessions with team leads to increase designer apparel and footwear authentication knowledge
  • Host training or mentorship sessions to contribute to team learning and development
  • Assist in building and improving authentication resources, guides, and hard checkpoints
    
    
• Contribute to Company-Wide Initiatives and OKRs
  • Understand how authentication work affects defect rate and metrics for the Grails designer authentication team overall
  • Recognize how authentication volume impacts SLA and operational metrics for the team overall
  • Support process improvement initiatives focused on consistency, quality, and efficiency
  • Other duties as assigned
    

We are looking for:

• Strong knowledge and interest in designer clothing, culture, and trends
• Ability to learn/adapt quickly with proven independent problem-solving skills
• Strong attention to detail and consistency in decision-making
• Enthusiastic about Grailed and/or a power user of the Grailed platform
• Professional: Impeccable judgment when trusted with sensitive, non-public data and information
• Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven

Your Performance Will Be Measured On:

• How accurately and efficiently you can authenticate designer listings
• Consistency in identifying authentic and inauthentic items
• Contribution to team knowledge sharing and process improvement initiatives

Requirements:

• Work eligibility
• Background knowledge about designer footwear and apparel; you bring expertise to the team
• Availability to work weekends and holidays (as scheduled)
• Availability to work 20–30 hours per week
• Availability to attend team meetings and collaborate frequently