Equity Operations Officer
standardbankgroup
Dialler Specialist and Resource Planner, Dialler/Workforce team
standardbankgroup· Standard job
About this role
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
The resource planner is responsible for productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per consultation with business partners. The role encompasses the associated systems administration required to ensure that the resources have access to the relevant telephony systems. Focus on all aspects of dialler and CRM administration, monitoring, reporting and analytics.
Qualifications
Type of Qualification: First Degree
Field of Study: Information Studies
Experience Required
3-5 years minimum experience in a dialler environment where focus was placed on all aspects of Campaign Management (Calling, SMS and Idialler, ISMS, Blaster) ; analytics; stakeholder management.
Behavioural Competencies:
- Embracing Change
- Generating Ideas
- Making Decisions
- Providing Insights
Technical Competencies:
- Computer literacy – Advance Excel Skills
- SAS (Coding/forecasting)
- Phyton
- Connex AI
- Calabrio
- AWS
- Salesforce
- Power BI
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Dialler Specialist and Resource Planner, Dialler/Workforce team position at standardbankgroup?
The salary for this Dialler Specialist and Resource Planner, Dialler/Workforce team role at standardbankgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Dialler Specialist and Resource Planner, Dialler/Workforce team position at standardbankgroup located?
This Dialler Specialist and Resource Planner, Dialler/Workforce team role at standardbankgroup is based in Roodepoort, GP, South Africa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dialler Specialist and Resource Planner, Dialler/Workforce team role at standardbankgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Dialler Specialist and Resource Planner, Dialler/Workforce team role in the Standard job department at standardbankgroup.
Which team or department does the Dialler Specialist and Resource Planner, Dialler/Workforce team at standardbankgroup belong to?
This Dialler Specialist and Resource Planner, Dialler/Workforce team position is part of the Standard job department at standardbankgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dialler Specialist and Resource Planner, Dialler/Workforce team position at standardbankgroup?
Click the "Apply Now" button on this page. You will be redirected to standardbankgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Dialler Specialist and Resource Planner, Dialler/Workforce team job at standardbankgroup posted?
This Dialler Specialist and Resource Planner, Dialler/Workforce team position at standardbankgroup was posted on Oct 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Dialler Specialist and Resource Planner, Dialler/Workforce team
standardbankgroup
You'll be redirected to standardbankgroup's official application page on SmartRecruiters.