DGS Support Analyst

Company Description

AZZ Inc. is a leading provider of specialized products and services designed to meet the unique needs of industrial markets worldwide. With a rich history spanning several decades, AZZ has established a strong reputation for innovation, quality, and customer satisfaction.

At AZZ, our culture is defined by trust, respect, accountability, integrity, teamwork and safety ("TRAITS"). We are dedicated to our employees by fully training and equipping them and providing a safe environment to grow personally and professionally. We strive to build, maintain and create a work environment that attracts and retains employees who are high contributors, have outstanding skills, are engaged in our culture, and who embody our Company mission: to create superior value in a culture where people can grow both professionally and personally, and where TRAITS matter.

As AZZ Inc. continues to evolve and innovate, it remains committed to driving shareholder value while maintaining its reputation as a leader in industrial solutions. With a strong foundation built on decades of experience and a forward-thinking approach, AZZ Inc. is poised to continue its upward trajectory, delivering sustainable growth and an unwavering commitment to excellence.

Job Description

AZZ has an exciting opportunity for a DGS Support Analyst. This is an IT-adjacent, operations-focused position responsible for the administration, support, maintenance, and continuous improvement of the company's proprietary DGS system. DGS is utilized throughout the company's galvanizing facilities to monitor plant statistics, production metrics, operational performance, and other key plant data.

This position requires regular travel to galvanizing facilities to provide hands-on technical support, troubleshoot system and data issues, assist with system implementations and upgrades, train plant personnel, and identify opportunities to improve the use of DGS throughout the organization.

The ideal candidate is technically capable, highly analytical, comfortable working in an industrial environment, and able to translate operational needs into practical technology solutions.

Duties and Responsibilities

• Administer and maintain the company's proprietary DGS platform across assigned galvanizing facilities.
• Manage DGS user accounts, permissions, configurations, settings, and system access.
• Monitor system performance, availability, and data integrity.
• Troubleshoot application, configuration, connectivity, and data-related issues.
• Identify recurring system issues and recommend solutions to improve reliability and usability.
• Coordinate with internal IT personnel, software developers, vendors, and plant personnel to resolve technical issues.
• Assist with DGS upgrades, enhancements, testing, implementations, and deployments.
• Maintain current documentation regarding system configurations, procedures, and changes.
• Ensure appropriate system controls and access practices are followed.

Qualifications

• 2+ years of experience in IT, systems administration, operations technology, manufacturing technology, data systems, or a related field.
• Strong computer skills and proficiency with Microsoft Office, particularly Microsoft Excel.
• Demonstrated ability to troubleshoot software, hardware, connectivity, and data-related issues.
• Ability to learn, administer, and support proprietary software applications.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate technical information effectively to both technical and non-technical personnel.
• Ability to work independently while collaborating effectively with IT, Operations, Engineering, and Management.
• Ability and willingness to travel regularly to galvanizing and manufacturing facilities.
• Ability to work effectively in an industrial environment.
• Ability to travel up to 50%.

Minimum Education

• Associates degree required.
• Technical Support Certification (e.g., MCSA, A+, CCNA) preferred.
• Equivalent combination of education, certification, and experience will be considered.

Additional Information

What We Offer

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision benefits package.
• Retirement savings plan with company match.
• Opportunities for professional growth and development in a dynamic industry.

All your information will be kept confidential according to EEO guidelines.

#LI-Onsite

We are an Equal Opportunity Employer. 

AZZ Inc. is a Drug Free Workplace