Desktop &Video-Wall Support Engineer

Provide advanced diagnostics and troubleshooting at system, application, and infrastructure levels. • Perform root-cause analysis for major and recurring incidents and implement permanent corrective solutions. • Open, manage, and coordinate OEM back-to-back support cases while ensuring compliance with applicable ticketing and SLA timelines. • Manage system configuration, firmware, and software maintenance, including coordination of manufacturer releases and upgrades. • Maintain system design documents, SOPs, technical documentation, and knowledge-base information. • Provide technical assessment and recommendations to the Change Advisory Board for proposed system changes. • Maintain desktops, TOC video walls, processors, displays, and associated AV equipment. • Prioritize faults affecting the Terminal Operations Centre and perform AV calibration where required. Requirements Desktop support certification such as CompTIA, Microsoft, or equivalent. • ITIL Foundation certification and Barco, Extron, or equivalent AV/video-wall training. • *Minimum 4 years* of hands-on experience supporting the relevant systems in a comparable environment. • Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware, and software maintenance. • Strong diagnostic, troubleshooting, and root-cause-analysis skills. • Experience coordinating with OEMs and managing technical escalations. • Good documentation, knowledge-transfer, and mentoring capability.