Desktop Support Associate
eositsolutions· Managed Services
About this role
Our Company
At EOS, we are committed to delivering innovative solutions that empower businesses and individuals to thrive. Our culture is built on collaboration, integrity, and continuous improvement, ensuring we provide exceptional service and create meaningful impact.
Role Summary
The Desktop Support Associate plays a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organisation. This role provides hands-on support for hardware, assists with equipment lifecycle activities, and contributes to overall inventory and logistics operations.
Key Responsibilities
- Fulfil materials and equipment requests efficiently and accurately
- Deploy desk setups and monitor configurations
- Provide desk-side support and manage quick-fix solutions
- Collect IT equipment for terminations, upgrades, or decommissions
- Assist with internal desk moves and hardware relocations
- Provide troubleshooting and Tier 1 support where appropriate
- Maintain and restock IT cabinets and vending machines
- Perform Level 1 vending machine maintenance (training provided)
- Conduct vending machine planogram changes, relocations, and decommissions
- Proactively manage inventory within deployment scope
- Track all hardware using internal data systems to ensure traceability
- Manage e-waste logistics and support donation requests
- Receive inbound hardware and conduct physical inventory counts
- Support shipments and coordinate outbound logistics as needed
- Work closely with regional inventory teams to align operational efforts
- Participate in cycle counting and contribute to overall stock accuracy
- Complete special projects as assigned by site leadership
Minimum Qualifications & Skills
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- 1+ years of experience in IT support, help desk, or desktop support
- English proficiency is essential for internal stakeholder communication
- Proficiency in Microsoft Office, particularly Excel and Outlook
- Strong communication skills, both verbal and written
- Excellent time management and prioritisation skills
- Detail-oriented with strong organisational abilities
- Ability to work effectively both independently and as part of a team
- Professionalism and a strong customer service mindset
Preferred Qualifications & Skills
- Experience in logistics, warehousing, manufacturing, or similar environments
- Familiarity with inventory tracking systems or asset management tools
Belonging at EOS
We believe diversity and inclusion are essential to our success. We welcome individuals from all backgrounds and strive to create an environment where everyone feels respected, valued, and empowered to contribute their unique perspectives.
#LI-CT2 #INDEMEA #LI-Onsite
Frequently Asked Questions
Is the salary disclosed for the Desktop Support Associate position at eositsolutions?
The salary for this Desktop Support Associate role at eositsolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Desktop Support Associate position at eositsolutions located?
This Desktop Support Associate role at eositsolutions is based in Gdańsk, Pomeranian Voivodeship, Poland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Desktop Support Associate at eositsolutions belong to?
This Desktop Support Associate position is part of the Managed Services department at eositsolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Desktop Support Associate position at eositsolutions?
Click the "Apply Now" button on this page. You will be redirected to eositsolutions's official application portal hosted on greenhouse where you can submit your application directly.
When was the Desktop Support Associate job at eositsolutions posted?
This Desktop Support Associate position at eositsolutions was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Desktop Support Associate
eositsolutions
You'll be redirected to eositsolutions's official application page on Greenhouse.