Desktop Support Analyst

Position Title Desktop Support Analyst

Job Skill Cluster Workplace support engineerEUC Deployment and Management

JOB DESCRIPTION The position of Desktop Support Analyst performs troubleshooting repair and preventative

maintenance of end user computing equipment and peripheral equipment at deputed locations Essential duties for the position include but are not limited to the following

Handle Incidents service requests and break fix support following the priority and service levels

Continued monitoring of Service Management tool for new incidentsservice request

Escalation of incidents to appropriate groupperson incase if the issue should be taken care by another team

Incident troubleshooting and repairing workstations and Peripherals to proper operations

Document the details of incident resolution

Repair and replace Failed components

Replace nonoperating equipments with equipment from operating stock

Update client asset management system to indicate any changes in the equipment status

Provide monthly review of inventory level

Desktop install move add changes and deletion IMACD

Installation of workstations network printers peripherals including network patch cable verification installation replacement

Manage support for removable approved external devices

Provide smart hand support for Server racking cabling hard reboots at staffed locations

Installation verification troubleshooting WiFi access points with Remote engineers

Microsoft Office productivity tools support

Conference room audio video WIFI and teleconference support

Maintaining spare equipment and parts inventory

Printer and Multifunction copier support

Providing basic instructions on the use of IT equipments and softwares

Undertake repairs and preventive maintenance of equipments in accordance with manufacturers recommendation

Break fix support for all end user computing devices ie Laptops desktops Peripherals Desk phones Video and audio conference devices

Installing removing and support for Desktop OS or any client approved softwares

Management of desktop computing hardware and software inventory record

Maintain spare pools at staffed locations

OnSite Hands and Feet support for IT Infrastructure Network Storage and compute

Escalate product related issues and hardware Software bugs to client or 3rd party provider as appropriate

Trigger disposal process of assets Actual disposable will be carried out by client

Physical destruction of drives only if they cannot be wiped electronically

Installs Moves Adds and changes IMAC confirm requirements Scope and acquire approval assign to appropriate team confirm schedule and verify completion

JOB REQUIREMENTSQUALIFICATIONS

Experience Requires 7 years of related work experience Sound knowledge of Operating system troubleshooting Sound knowledge of building machines for new joiners Installing upgrading and migrating to Windows latest version Deploying Windows operating system in large enterprises Configuring hardware and applications Configuring network connectivity Monitoring and maintaining systems that run Windows operating system Certifications Preferrable MCSA Windows MCSE Desktop Infrastructure