Desktop Support
HCLTech
Desktop Support
About this role
Job Summary
As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring timely resolution of escalations and incidents, while adhering to service level agreements (SLAs) and quality standards. Your expertise in Microsoft VDI Solutions and related technologies will drive customer satisfaction and operational efficiency, making you a key contributor to our teamâs success.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Within The Microsoft Vdi Solution Environment, Adhering To Agreed Slas And Quality Standards.
2. Mentor Team Members And Administrators By Sharing Knowledge Of Microsoft Vdi Solutions, Maintaining Effective Documentation, And Preparing Standard Operating Procedures (Sops) To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, While Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Facilitate Positive Customer Feedback By Engaging In Customer Meetings, Understanding Issues Related To Touch Services And Video/Telepresence, And Presenting Solutions To Enhance Customer Satisfaction.
5. Conduct Root Cause And Trend Analyses Related To Incidents And Performance Metrics, Preparing Detailed Reports To Inform Key Business Stakeholders And Drive Continuous Improvement Initiatives.
2. Mentor Team Members And Administrators By Sharing Knowledge Of Microsoft Vdi Solutions, Maintaining Effective Documentation, And Preparing Standard Operating Procedures (Sops) To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, While Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Facilitate Positive Customer Feedback By Engaging In Customer Meetings, Understanding Issues Related To Touch Services And Video/Telepresence, And Presenting Solutions To Enhance Customer Satisfaction.
5. Conduct Root Cause And Trend Analyses Related To Incidents And Performance Metrics, Preparing Detailed Reports To Inform Key Business Stakeholders And Drive Continuous Improvement Initiatives.
Skill Requirements
1. Strong Knowledge Of Microsoft Vdi Solutions/Rdsh And Its Application In Support Operations
2. Proficiency In Troubleshooting And Resolving Technical Issues Related To Windows And Touch Services
3. Excellent Communication And Interpersonal Skills To Liaise Effectively With Business Stakeholders
4. Solid Understanding Of Performance Analysis Methodologies And Best Practices
2. Proficiency In Troubleshooting And Resolving Technical Issues Related To Windows And Touch Services
3. Excellent Communication And Interpersonal Skills To Liaise Effectively With Business Stakeholders
4. Solid Understanding Of Performance Analysis Methodologies And Best Practices
Other Requirements
1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable
2. Itil Foundation Certification (Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the Desktop Support position at HCLTech?
The salary for this Desktop Support role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Desktop Support position at HCLTech located?
This Desktop Support role at HCLTech is based in Midland, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Desktop Support position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Desktop Support job at HCLTech posted?
This Desktop Support position at HCLTech was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Desktop Support
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.