DESKTOP ADMINISTRATOR L1

 

Primary Skill (Technical Skill)		Break/fix and refresh workflow processing, inventory management, asset tracking, ServiceNow updates, device preparation, packaging, shipping, and shipment tracking.
Secondary Skill (optional)		Organization, attention to detail, communication, and teamwork.
Educational Qualifications	A+, BS, Diploma, or Equivalent Experience
Experience Level	1+ year of experience in inventory management, asset tracking, technology deployment, shipping, receiving, or IT depot operations preferred.

 

Job Description

 

Role & Responsibilities             

Support technology refresh initiatives and manage assets throughout the deployment lifecycle, including:

• Maintain accurate asset inventory records and ensure asset data integrity.

• Update ticket notes, work logs, and asset status within ServiceNow and other operational systems.

• Process devices through break/fix and refresh workflows according to established procedures.

• Prepare devices for shipment by verifying asset information, accessories, and documentation.

• Package and ship large volumes of devices for deployment.

• Coordinate shipping activities and maintain shipment tracking records.

• Organize and manage staging areas for incoming and outgoing assets.

• Conduct inventory audits and reconciliation activities as needed.

• Adhere to security, quality, and operational compliance requirements.

• Support cross-functional operational activities and special projects as assigned.

 

Required Candidate Profile

(Job Requirements/Descriptions)         

Profile: Break/Fix & Refresh Bench Technician (Depot Operations - Onsite)

Skills:

• Experience with inventory management, asset tracking, or technology deployment operations.

• Knowledge of ServiceNow or similar asset management platforms preferred.

• Strong organizational skills and attention to detail.

• Ability to manage multiple priorities in a high-volume environment.

• Effective communication and teamwork skills.

• Experience with shipping, receiving, and packaging processes preferred.

• Ability to lift and move equipment weighing up to 50 lbs.

• Ability to perform frequent packaging, staging, and material-handling activities.

Certifications: A+ preferred; Dell WPD Technician preferred.

Client Environment: ServiceNow, asset management platforms, Dell laptops/desktops, packaging, shipping, receiving, and depot staging areas.

 

Technical Skills Required       Key skills required: (in order of priority)

Language: English (Read, Write, Speak)

• Maintain accurate inventory records and asset data throughout break/fix and refresh workflows.

• Update ticket notes, work logs, and asset status in ServiceNow and operational systems.

• Process devices according to established break/fix and technology refresh procedures.

• Verify asset information, accessories, and documentation before shipment.

• Package and ship devices at scale using approved handling processes.

• Coordinate shipping activities and maintain accurate shipment tracking records.

• Organize incoming and outgoing staging areas.

• Conduct inventory audits and reconciliation while following security, quality, and operational requirements.

 

Key criteria for evaluation required

List top 4 qualities for evaluation in order of importance

 

                            Criteria for Evaluation

              1            Accuracy in asset, inventory, ticket, and shipment records.

              2            Ability to manage high-volume break/fix, refresh, packaging, and shipping work.

              3            Organization, staging control, and attention to detail.

              4            Security and quality compliance, teamwork, and reliability.

 

Mandatory Skills: Desktop Support .

 

The expected compensation for this role ranges from $25,000 to $50,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

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