Deputy Unit Manager - Operations and Service
Bajaj Finance
| Job Purpose | Plan and lead management of project lifecycle for changes in processes and systems owing to scope for Charge maintenance, process improvements, new product introductions and regulatory changes; Ensure focus on AOP and critical FPC projects to deliver as per expectations and timelines and ensure consistency of charges across all customer collaterals & system. Additionally control & timely Audit of all FPC parameters which includes PPG, Fees, Charges, Collaterals & Systems |
| Duties and Responsibilities | Propose and plan for operational audits in business units. - Execute operations audit and assess company operations, process, financial, compliance and other associated risks. - Identify opportunities for improving business processes, based on audit outcomes, to minimize risks. - Prepare and present quality reports of audit findings and recommendations to the Manager and customers. - Coordinate with clients to identify areas of risk within clientsβ businesses. - Develop strategic initiatives to maintain and improve the audit function. - Provide professional advice to other auditors. - Identify key risk and control indicators for assigned audit areas. - Identify operational risks and make recommendations to manage risks. - Maintain documentation for risk assessment and management processes. - Perform audit-related investigation as directed by Manager. - Evaluate and revise internal controls and operational and management policies/procedures. - Ensure past audit recommendations are implemented in the current audit process. - Assist management in developing an annual audit plan. - Ensure compliance with government laws and company regulations. |
| Key Decisions / Dimensions | Recommendations on the improvements of Charges maintenance processes Decision on communication of relevant charges to customers through different collaterals |
| Major Challenges | Sampling methodology & framework Engagement with multiple stakeholders to drive processes |
| Required Qualifications and Experience | a) Qualifications b) Post- Graduation c) Work Experience ? Minimum 2 years of experience in financial industry ? Strong lending domain and process understanding ? Strong stakeholder management skills d) Understanding of lending systems (LMS, CRM, Salesforce , Montran, PLF etc. basis the role) |
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