Deputy Housekeeping Manager

Company Description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious. 

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

🌿 Deputy Housekeeping Manager – 5‑Star Luxury Hotel (Full-Time)

Step into a role that blends hands‑on housekeeping excellence with the quiet magic of the Lake District. As Deputy Housekeeping Manager at Gilpin Hotel & Lake House, you’ll help lead the team who shape the aesthetic, calm, and immaculate presentation of our luxury retreat - ensuring every space feels exceptional, serene, and beautifully cared for.

🌿 About being a Deputy Housekeeping Manager at Gilpin

Set within the heart of the Lake District National Park, Gilpin Hotel & Lake House is part of Relais & Châteaux and Pride of Britain Hotels, celebrated for exceptional hospitality, refined presentation, and warm, personalised service.

Housekeeping is truly the heart of Gilpin - the quiet heroes who ensure every room, lodge, suite, and public space looks and feels exceptional. As Deputy Housekeeping Manager, you’ll support the Housekeeping Manager in delivering 5‑star standards across the estate, combining leadership with a highly practical, hands‑on approach.

You’ll work alongside the team each day, maintain immaculate spaces, coordinate the rhythm of housekeeping operations, and ensure every detail reflects Gilpin’s signature calm, order, and understated luxury.

💫 Your Role as Deputy Housekeeping Manager

• Leads with calm confidence, supporting the team throughout the day and ensuring every interaction with guests and colleagues feels professional, warm, and quietly exceptional.

• Carries out room resets proactively, deep cleans, replenishes amenities, focusses on bathroom detailing, linen changes, and public‑area presentation, working shoulder‑to‑shoulder with the team to maintain immaculate standards.

• Oversees the rhythm of the day across departures, arrivals, lodge turnovers, turndown service, deep‑clean schedules, and urgent housekeeping requirements, ensuring seamless transitions and serene surroundings.

• Inspects and refines the details - linens, lighting, scent, layout, amenities, and overall feel, ensuring every space meets Gilpin’s luxury expectations.

• Works closely with Front Office, Estates, Spa, and F&B to resolve issues quickly, support guest movements, and maintain smooth operations across the estate.

• Coaches the team in cleaning techniques, product use, equipment care, and luxury finishing touches, helping build confidence, consistency, and pride.

• Supports stock control, ensures equipment is fit for purpose, reports maintenance issues promptly, and follows up to ensure swift resolution.

• Responds to guest requests with grace, handle feedback professionally, and ensure privacy, comfort, and a sense of being genuinely cared for.

• Upholds our promise of calm, order, and heartfelt care, elevating the guest experience through thoughtful touches and immaculate presentation.

Qualifications

🌸 What You Bring

• Strong housekeeping experience within a high‑end or luxury environment.

• Impeccable attention to detail and pride in presentation.

• Confidence working both solo and within a close‑knit team.

• High physical fitness and willingness to undertake daily hands‑on cleaning tasks.

• Flexibility, initiative, and a calm, professional presence.

• Strong organisational skills and the ability to juggle multiple priorities.

• A warm, guest‑focused approach and confidence interacting with guests.

• A willingness to embrace a varied role across cleaning, leadership, guest support, and operations.

Additional Information

💼 What We Offer:

• A stunning work environment within a Michelin Key‑awarded hotel.

• A supportive, dynamic team and opportunities for growth within the Gilpin family.

• Meals on shift, uniform, and generous gratuities.

• A beautiful Lake District setting that inspires every day.

• The pride of contributing to a property recognised with 5 AA Red Stars and Two Michelin Keys.

• The prestige of working within Relais & Châteaux and Pride of Britain Hotels — becoming part of a global community of exceptional hotels and restaurants united by passion, authenticity, and local tradition.

Bring your passion for exceptional hospitality to Gilpin - if you’re ready to bring energy, skill, and consistency to a high‑performing team, we’d love to hear from you.

Salary: £33,000 – £36,000 per year, depending on experience

Gratuities: £643 per month (average)

Hours: 45 hours per week.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel