Deputy Chief Operating Officer

ACG_3702_JOB Our client is a leading banking company who is looking for a qualified candidate to join their firm. Operations Strategy and Target Operating Model Partner with the COO and Executive Management Team to define and execute the Bank’s operations strategy in line with business growth and digital transformation priorities. Develop target operating models across Payments, Transaction Banking and Corporate Operations. Review structures, governance, decision rights and service delivery models across Head Office, centralized operations and branches. Build a scalable operating platform to support growth in customers, products and transaction volumes. Support workforce planning, budgeting, investment prioritization and resource allocation. Payments and Transaction Operations Lead domestic and international payment operations, including interbank transfers, corporate payments, reconciliation, investigations and exception management. Ensure accurate, secure and timely payment processing within agreed service levels. Improve automation, straight-through processing, turnaround time and operational resilience. Reduce manual work, errors, delays, reconciliation breaks and operational losses. Partner with Technology, Product, Digital Banking and Business teams to enhance payment platforms. Corporate Banking Operations Lead Corporate Operations across account opening, maintenance, payments, cash management, trade-related services and transaction banking support. Simplify corporate customer journeys from onboarding to post-sales support. Improve onboarding turnaround time, service activation and responsiveness for corporate clients. Establish appropriate service models for large corporates, commercial banking clients and priority segments. Work with Business, Product, Risk and Compliance teams to balance client service with strong controls. Operational Transformation and Excellence Lead the Operational Excellence agenda across the operations function. Review and redesign end-to-end processes to improve speed, quality, cost efficiency and customer outcomes. Drive automation and digitization initiatives using workflow platforms, OCR, RPA, APIs and AI. Ensure initiatives have clear business cases, owners, milestones and measurable benefits. Embed continuous improvement and process ownership across operations. Performance, Productivity and Service Management Establish a performance framework covering service, quality, productivity, cost and risk. Develop dashboards and reports for the COO and Executive Management Team. Monitor key metrics including volumes, turnaround time, SLA achievement, errors, backlog, cost per transaction and productivity. Strengthen capacity planning, forecasting and workforce management. Optimize operating costs while maintaining service quality and control effectiveness. Operational Risk, Controls and Resilience Maintain a strong control environment across Payments and Corporate Operations. Partner with Risk, Compliance, Audit, Information Security and Technology Risk to ensure effective first-line controls. Oversee incident management, root-cause analysis and corrective actions. Strengthen business continuity, disaster recovery and operational resilience. Ensure compliance with regulations, internal policies and industry standards. Leadership and Organizational Development Lead and develop senior operations leaders across Head Office and centralized operations. Build a high-performing team with capabilities in banking operations, process management, data and technology. Strengthen succession planning and the operations talent pipeline. Promote ownership, transparency, collaboration and customer focus. Act as a trusted partner to Business, Technology, Risk, Compliance, Finance and other senior stakeholders. Requirements A minimum of 15 years of experience in banking, financial services, payments or transaction services. At least 7 to 10 years in senior leadership roles within banking operations. Significant experience in one or more of the following areas: Payments Operations; Transaction Banking Operations; Corporate Banking Operations; Cash Management Operations; Trade Finance Operations; Centralized Operations; Shared Services. Demonstrable expertise in domestic and international payment operations. Strong understanding of corporate customer onboarding, account servicing, transaction execution and post-sales support. Proven success in leading large-scale operational transformation, process redesign or automation programs. A strong record of improving productivity, service levels, controls and cost efficiency. Contact: Thao Phan Due to the immense number of applications, only shortlisted candidates will be contacted.