Deputy Branch Manager-Inbound-Branch Banking-Service

Kotak Additional
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📍 Mysore, Karnataka, IndiaFull time

About this role

We are looking for a proactive and customer-focused Deputy Branch Manager - Inbound to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Deputy Branch Manager - Inbound will also be responsible for team supervision, complaint resolution, and maintaining high service scores.

  1. Manage and improve service scores of the branch.
  2. Oversee day-to-day branch operations ensuring smooth functioning.
  3. Ensure strict adherence to compliance, audit, and regulatory requirements.
  4. Authorize and verify system inputs by subordinates for customer transactions and service requests.
  5. Manage branch lobby and customer queues to enhance service delivery.
  6. Handle cash operations including foreign exchange (FX) and traveler’s cheques (TCs) within branch limits.
  7. Resolve customer complaints within defined turnaround times (TAT).
  8. Ensure AML and KYC compliance for account opening forms submitted to CPC/RPC.
  9. Guide and monitor team members to maintain operational efficiency and service quality.

Frequently Asked Questions

Is the salary disclosed for the Deputy Branch Manager-Inbound-Branch Banking-Service position at Kotak Additional?
The salary for this Deputy Branch Manager-Inbound-Branch Banking-Service role at Kotak Additional is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Deputy Branch Manager-Inbound-Branch Banking-Service position at Kotak Additional located?
This Deputy Branch Manager-Inbound-Branch Banking-Service role at Kotak Additional is based in Mysore, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Deputy Branch Manager-Inbound-Branch Banking-Service role at Kotak Additional full-time or part-time?
This is listed as a Full time position. It is posted as a Deputy Branch Manager-Inbound-Branch Banking-Service role at Kotak Additional.
How do I apply for the Deputy Branch Manager-Inbound-Branch Banking-Service position at Kotak Additional?
Click the "Apply Now" button on this page. You will be redirected to Kotak Additional's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Deputy Branch Manager-Inbound-Branch Banking-Service job at Kotak Additional posted?
This Deputy Branch Manager-Inbound-Branch Banking-Service position at Kotak Additional was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Deputy Branch Manager-Inbound-Branch Banking-Service
Kotak Additional
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You'll be redirected to Kotak Additional's official application page on oraclecloud.