Delivery Manager - Customer Platform

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

Job Description

He aha te tūranga - About the role: 

Join us in a key leadership role where you'll oversee the delivery of Hato Hone St John’s customer platform, which supports a range of services including Telecare, Training, Fundraising, Products & Services, and Ambulance Membership. Leading a multi-disciplinary digital delivery team, you'll take end-to-end ownership of platform delivery, providing clear direction, accountability, and decision-making while managing priorities, releases, and day-to-day delivery activities in a hands-on environment.

• Lead and develop a high-performing digital delivery team, fostering accountability, capability growth, and continuous improvement.
• Own and manage a single delivery pipeline, ensuring work is prioritised, planned, and delivered effectively across multiple streams.
• Partner with stakeholders across the organisation to align delivery priorities with business goals and provide clear advice on impacts, risks, and timelines.
• Oversee platform releases, change management, and governance, ensuring reliable, secure, and high-quality delivery outcomes.
• Provide clear visibility of delivery performance, capacity, risks, and benefits while balancing demand, resources, and competing priorities.

Qualifications

Ko wai koe - About you:

We're looking for a confident and adaptable leader who thrives in a fast-paced environment and enjoys taking ownership from start to finish. You'll be a strong communicator with a positive, resilient mindset, capable of managing competing priorities while building effective relationships across the business. A self-motivated team player, you'll bring a proactive, can-do attitude, a commitment to continuous professional growth, and the flexibility to do what's needed to achieve successful outcomes.

To be successful in this role, you will have:

• Relevant tertiary qualification in IT, Business, or a related field, with Salesforce and project management certifications highly regarded.
• Experience leading enterprise platform or digital delivery initiatives.
• Proven people leadership experience across technical or multi-disciplinary teams.
• Strong understanding of Salesforce, requirements gathering, and delivery lifecycles.
• Experience managing competing priorities, multiple delivery streams, and stakeholder expectations.
• Excellent communication skills, with the ability to engage executives, stakeholders, and external partners.

Additional Information

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Sunday 11th October 2026

For further information please contact Anita Teague anita.teague@stjohn.org.nz for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.