Delivery Manager

Overview

At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

The Delivery Manager is responsible for overseeing the successful execution of complex technical projects, ensuring timely delivery of high-quality solutions.  This role bridges the gap between the Business Enablement Manager, Engineers and stakeholders, utilizing a deep understanding of both technical domains and project management methodologies to navigate challenges and drive project completion.

Duties and Responsibilities: 

·         Program Ownership: Build and manage delivery plans (milestones, dependencies, risks, budgets) across parallel workstreams.

·         Planning & Prioritization: Facilitate quarterly and sprint planning; align teams to strategic initiatives/overall goals, capacity, and critical path.

·         Technical Expertise: Provide guidance on technical decision-making and problem-solving, ensuring the use of best practices and innovative solutions in project execution.

·         Execution Management: Drive standups, demos, retros; remove blockers; ensure change control.

·         Stakeholder Communication: Produce clear status comms and executive readouts; escalate with options and impact.

·         Quality & Readiness: Coordinate UAT, cutover, and launch checklists; ensure training, support, monitoring, and rollback plans.

·         Vendor & Contract Management: Oversee SOWs, SLAs, and deliverables; manage partner performance and integration timelines.

·         Financials: Track actuals vs. forecast; surface variances; support business cases and benefits realization.

·         Risk & Compliance: Ensure security/privacy, accessibility, and policy adherence; partner with InfoSec on reviews.

·         Continuous Improvement: Analyze delivery metrics; implement playbooks and ways-of-working improvements.

Qualifications and Skills Required:

·         Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience). PMP, CSM, or SAFe a plus.

·         6+ years delivering technology initiatives (e-commerce, retail systems, ERP, POS, OMS, CRM, or MarTech preferred).

·         Demonstrated success leading cross-functional teams in matrixed organizations.

·         Strong command of delivery methods (Agile/Scrum, Kanban, and scaled frameworks) and traditional project controls.

·         Excellent communication, facilitation, and stakeholder management skills (from engineers to executives).

·         Proficient with Jira/Azure DevOps, Confluence/SharePoint, and standard reporting tools.

Work Environment and Physical Requirements: 

·         This role is based in our vibrant, collaborative office five days a week, with flexibility to accommodate family and life commitments when needed.

·         Must be able to stand and/or sit for extended periods of time as the job is completed primarily at a desk each day. Variable desk heights are offered so alternatively sitting and/or standing at the desk is optional. 

• Flexibility to work extended and varied hours as needed.

Travel:

• Up to 10% of travel is required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.