Delivery Manager

Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries. We help organizations implement and evolve technology solutions that are secure, reliable, and built to support long-term business needs. Within our Information Technology and Services practice, we work closely with customers to deliver high-quality outcomes across complex enterprise environments.

As a Delivery Manager, you will play a central role in driving the successful delivery of Oracle APEX-based insurance and enterprise applications. This role is focused on delivery ownership, coordination, and accountability, ensuring projects move forward with the right structure, visibility, and operational discipline. You will work across customer, product, development, QA, and implementation teams to keep delivery on track, maintain quality standards, and support strong client relationships throughout the lifecycle.

Responsibilities

• Oversee and manage the end-to-end software delivery lifecycle, ensuring adherence to SLAs and client expectations.
• Lead, mentor, and develop delivery team leads and developer teams.
• Coordinate with cross-functional teams to deliver business outcomes.
• Identify process improvements and implement best practices.
• Manage budgets and resource allocation tied to delivery schedules.
• Build strong client relationships and provide status reporting, dashboards, and timeline updates.
• Manage delivery execution for Oracle APEX implementation, customization, enhancement, integration, and support projects.
• Coordinate scope, schedule, resources, dependencies, risks, and priorities across customers, product, development, QA, and implementation teams.
• Ensure deliverables are planned, tracked, reviewed, and delivered to agreed quality standards and contractual commitments.
• Monitor progress, identify blockers, manage escalations, and resolve risks and issues.
• Facilitate alignment across requirements, design, implementation readiness, testing, deployment, and post-go-live support.
• Review project status, RAID logs, resource utilization, change requests, acceptance criteria, and delivery KPIs.
• Support customer communication, steering meetings, and formal handovers.
• Ensure lessons learned, documentation, release notes, deployment plans, and support transition materials are prepared.
• Promote delivery governance, continuous improvement, and consistent project execution practices.

Qualifications

Educational qualifications

• Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related technical field.
• Project management education or equivalent professional training is a must.

Experience needed

• 10-12 years of experience in software delivery management, implementation management, project management, or customer-facing technology delivery.
• Previous experience in managing multiple teams across the SDLC in Waterfall and Agile environments.
• Previous experience in the insurance field is a plus.

Trainings/ Certificates

• PMP, PRINCE2, Agile/Scrum, or equivalent certification is preferred.
• ITIL Foundation certification is preferred.
• Training in customer communication, risk management, UAT, and release governance is preferred.

Technical Qualifications

• Knowledge of Oracle APEX product delivery lifecycle and implementation concepts, and Oracle Forms and Reports delivery lifecycle and implementation concepts.
• Experience with project planning, scope management, risk management, issue tracking, and stakeholder communication.
• Working knowledge of SQL/PLSQL, system integrations, application testing, deployment processes, and production support.
• Knowledge of UAT, go-live readiness, cutover planning, and handover practices.
• Experience with customer-facing communication, reporting, governance, and escalation management.
• Eligible to work in Jordan.

• Class A Health Insurance