Delivery Lead

Company Description

Job Description

• Own and deliver the end-to-end digital roadmap for the Qantas Business Rewards platform, driving tangible product enhancements and customer experience improvements
• Drive both project delivery and ongoing platform performance, with accountability for stability, financial outcomes and resource management
• Full-time permanent position based at our new Product and Innovation Centre in Adelaide  

Join Qantas in our brand-new Product and Innovation Centre located in Adelaide to help meet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.

As the Delivery Lead, you will lead the design, planning and delivery of the digital roadmap for the Qantas Business Rewards online booking tool and Business Account. This role is responsible for identifying, scoping and implementing product enhancements, while assessing customer journey, infrastructure and resourcing impacts. You will manage delivery risks, escalate impediments where required, and work closely with cross-functional technology teams and vendors to ensure dependencies are clearly mapped, sequenced and delivered on time.

You will develop solution options, delivery plans and cost estimates while managing complex interdependencies across systems, people and processes. Partnering with stakeholders across Qantas Loyalty, Technology, Digital and operational teams, you will deliver projects end-to-end, ensuring outcomes meet business requirements, timelines and budgets. You will also be accountable for ongoing platform stability, operational support and financial management, including oversight of contingent labour, contractor management and associated governance.  

You’ll have:

• 3+ years as an Agile Delivery Lead or Agile Iteration Manager in a digital environment. 
• Knowledge and experience in the airline industry or with booking systems is preferred.
• Proven ability to plan and coordinate delivery from discovery through to release, optimising time to value. 
• Demonstrated ability to coach individuals and squads in adopting Agile mindsets and practices, enabling high-performing teams. 
• Proficient in multiple agile frameworks such as Scrum, Kanban, Design Thinking, and other frameworks.  
• Strong capability in risk and issue identification and management. 
• Excellent stakeholder management and influencing skills.  
• Strong written and verbal communication skills. 
• Proficient in Jira, Confluence and Miro. 

Why Qantas?

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drive success. Together we dream big and deliver even bigger.  

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers. 

And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 5th of October

Qualifications

Additional Information