Dedicated Client Service Partner, Cigna Healthcare - Hybrid, FL

As a Dedicated Client Service Partner, you will serve as an extension of the Cigna Account Management team, providing onsite support, benefits education, and issue resolution for employees, HR partners, and client leadership. Through relationship building, advocacy, and problem-solving, you will enhance employee experience and drive client satisfaction. This hybrid role is based in Brooksville, FL, with local travel.

What you’ll do:

• Serve as the primary onsite liaison between Cigna and the client, providing personalized support to employees and HR partners on benefits, healthcare, pharmacy, and wellness programs.
• Resolve complex issues related to claims, eligibility, authorizations, appeals, denials, and incentives by partnering with internal teams to drive timely resolution.
• Educate employees on health and wellness benefits through presentations, workshops, orientations, open enrollment, health fairs, and targeted communications.
• Promote programs that enhance employee wellbeing, engagement, and healthcare literacy.
• Build trusted relationships with client leaders, HR teams, and key stakeholders.
• Identify trends, share employee insights, and collaborate across operational, clinical, and service teams to improve program performance and client satisfaction.

What you’ll need to do the job:

• High School diploma/GED required; associate or bachelor's degree preferred.
• 3+ years of experience in healthcare, health insurance, pharmacy, PBM, benefits administration, customer service, or claims support, required
• Strong customer service, relationship-building, analytical, and problem-solving skills, with the ability to independently manage multiple priorities in a fast-paced environment, required
• Knowledge of medical, pharmacy, wellness, or benefits administration programs, required
• Experience in client-facing healthcare, account management, or benefits consulting roles, highly preferred
• Excellent verbal, written, and presentation skills, including the ability to facilitate webinars, presentations, and employee education sessions, required
• Demonstrated success supporting employee wellness and engagement initiatives, highly preferred
• Proficiency with Microsoft Office Suite and virtual meeting platforms (Teams, Webex, or similar), required
• Ability to work a hybrid schedule with up to 20% local travel, required
• Additional background check, required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.