Dedicated Account Manager

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

Provides oversight of the material activity into and out of the customer depot, ensuring inventory integrity of these MRC Global assets and the availability of these materials to customer representatives. Identifies opportunities to streamline processes while also ensuring that team members are using processes. Works with other depot specialists and the customer Material Depot Coordinator to develop best practices across locations.

 Essential Duties and Responsibilities (not all inclusive)

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Travel to customer Material Depot locations for inventory monitoring and to verify compliance with policies and procedures.

• Regularly perform assessments of depot layout, personnel, inventory counts, and various procedures at customer Material Depot locations.

• Recommend changes and improvements concerning the layout of the depot and procedures concerning policies and procedures.

• Utilizes reports and direct communication to ensure timely and accurate flow of material into and out of the material depots.

• Reviews reports on a regular basis to ensure the performance of operations and MRC Global’s services meets requirements.

• Identifies and communicates customer service issues, providing feedback to the Branch Manager and/or Outside Sales Representative and Driver.

• Identify opportunities to streamline or improve business processes.

• Provide training and professional development opportunities for team members.

• Works closely with other departments including SCM, BD, Inventory Accounting, Traffic, Inventory Logistics, and branch operations. 

• Ensure accuracy/validity of open customer orders and purchase orders for respective depots.

• Oversee inventory reconciliations for depot inventory materials.

• Provides support to the Warehouse Operations team during physical inventories of depot locations, as necessary.

• Strong knowledge of customer material depot process and procedures and good business math skills.

• Proficient typing and computer skills, including MS Office (Outlook, Word, Excel).

• Ability to operate standard office equipment.

• Ability to learn SIMS (Warehouse).

• Basic math skills.

• Customer service focus, strong time management and organizational skills to handle and prioritize multiple tasks, and oral and written communication skills.

• Attention to detail, good decision-making skills, and problem-solving skills are necessary.

• Carry out other duties within the scope, spirit, and purpose of the job.

• Take reasonable care for the safety and health of yourself and others.

• Report workplace hazards, injuries, or illnesses immediately.

Education, Experience & Ability Requirements

Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

• Two-year college Degree in a related field, or equivalent combination of education and work experience which provides the knowledge and abilities necessary to perform the work.

• Thorough knowledge of material to be used in sales transactions.

• Thorough knowledge of downstream and midstream materials offered by MRC Global and general knowledge of pricing for PVF materials.

• Ability to learn MRC Global business processes and MRC Global-specific software.

• Customer service mindset, strong reasoning, math and analytical skills, development of account strategy, and execution of account plan.

• Excellent verbal and written communication skills, organizational and time management.

• The ability to establish a strong working relationship with customers’ field and corporate employees.

• Strong problem-solving skills in giving prompt attention to customer concerns and/or inquiries.

• Must have a current, valid driver’s license and an acceptable record at all times. 

Additional Qualifications

• Must have the ability to provide documentation verifying legal work status.

• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and respond to inquiries.

• Ability to understand and comply with MRC Global guidelines and expectations, including the Code of Conduct and Conflict of Interest guidelines.

Working Conditions

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.

• Reasonable accommodation may be made to enable individuals to perform essential functions.

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