Debt Recovery Assistant- US hours
eposnowgroup
Debt Recovery Assistant
eposnowgroup· Retentions
About this role
Job Description:
About the company:
Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.
As a leading embedded finance, payments, and POS provider, we are proud to empower our existing and new customers with our award-winning solutions, helping them to successfully scale their businesses and increase their operational efficiencies.
The Role
Reporting into the Head of Customer Success, you will be working alongside similar minded individuals whose focus is to deliver a best in company back-end finance delivery function. Understanding of the debt recovery process or experience within a credit control environment would be advantageous.
Key duties & responsibilities
- Daily Management of debt with the following metrics
- Debtor Contact Rate
- Promise to Pay Fulfilment Rate
- Average Collection Period
- Recovery Rate
- Debt Write-off Rate
- Dispute Resolution Rate
- Customer Retention Rate Post-Collection
- Compliance Adherence Rate
- Data Integrity
- Daily chasing of debt collection cases, including investigating, attempting phone calls and sending letters/emails.
- Data cleansing in Salesforce
- Updating Churn report
- Completing vulnerability reviews and agreeing payment plans as needed
- Supporting with Insolvency Forms
- Submitting investigations to the nominated body for recovery of debt
- Allocation of payments in accounting software and Salesforce
Experience
- Previous experience in debt recovery or credit control
- Previous experience of Salesforce (desirable)
- Previous experience dealing with multi-currencies (desirable)
- Proficient in Excel (confident with VLOOKUPS desirable)
- Excellent communication skills
- Ability to manage own workload
- Strong attention to detail
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
Experience:
- Debt Recovery: 1 year (required)
- Credit Control: 1 year (required)
Work Location: In person
Frequently Asked Questions
Is the salary disclosed for the Debt Recovery Assistant position at eposnowgroup?
The salary for this Debt Recovery Assistant role at eposnowgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Debt Recovery Assistant position at eposnowgroup located?
This Debt Recovery Assistant role at eposnowgroup is based in Norwich, Norfolk, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Debt Recovery Assistant role at eposnowgroup full-time or part-time?
This is listed as a Full Time position. It is posted as a Debt Recovery Assistant role in the Retentions department at eposnowgroup.
Which team or department does the Debt Recovery Assistant at eposnowgroup belong to?
This Debt Recovery Assistant position is part of the Retentions department at eposnowgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Debt Recovery Assistant position at eposnowgroup?
Click the "Apply Now" button on this page. You will be redirected to eposnowgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Debt Recovery Assistant job at eposnowgroup posted?
This Debt Recovery Assistant position at eposnowgroup was posted on Jun 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Debt Recovery Assistant
eposnowgroup
You'll be redirected to eposnowgroup's official application page on bamboohr.