Cyber Security Operations Centre Team Lead

Job Description:

About Merkle

We Dream. We Do. We Deliver. At Merkle, a dentsu company, we power the experience economy. Whether we're building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it's all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we've spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences. We've been named a global "Leader" by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

Job description:

You'll report to the Head of Security Operations and lead day-to-day Security Operations Centre (SOC) activity, security monitoring, alert triage and operational service delivery across dentsu. You'll also oversee the remaining TAG endpoint security operations activities during integration and act as the primary operational contact for TAG stakeholders. Your focus will be on improving SOC processes, ensuring timely incident handovers and helping technology teams prioritise and track vulnerability remediation.

Key responsibilities

• Lead day-to-day SOC operations, including security monitoring, alert triage and service delivery.
• Improve operational maturity through process optimisation, automation and continuous improvement.
• Work with the Computer Security Incident Response Team (CSIRT) to ensure timely escalation and handover of incidents that require formal incident response.
• Oversee the remaining TAG endpoint security operations activities and serve as the primary operational contact for TAG stakeholders.
• Support vulnerability management across dentsu through operational visibility, metrics and reporting.
• Track remediation progress and escalate overdue or high-risk vulnerabilities.
• Work with technology teams to support remediation planning and prioritisation.
• Contribute to improvements in vulnerability management, governance and reporting.
• Manage and mentor junior analysts.

Professional skills

• Use analytical, troubleshooting and problem-solving skills to investigate issues, supported by research, data collation and analysis.
• Organise and prioritise your work, manage multiple deadlines and respond effectively during high-pressure situations.
• Present technical and non-technical information clearly, verbally and in writing, with attention to detail.
• Produce security documentation and technical analysis reports.
• Build relationships with peers and work collaboratively in a team-oriented environment.
• Bring experience managing and mentoring junior analysts.

Why Merkle?

Innovation at Our Core: As part of dentsu's global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we've been innovating to meet the changing needs of our clients. Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions. Collaborative Culture: At Merkle, your ideas and contributions truly matter. You'll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.

Benefits — Czechia

•  Vacation: 5 weeks of holiday
• ❤️ Social Impact: 2 volunteering days to share the kindness of your heart with others
•  Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assistance program to support your well-being
• ⏰ Work Model: Flexible working hours and home office possibility
• ⌛ Hybrid working: We combine flexibility with in-person collaboration, with an expectation of 1 day per week / 4 days per month in the office
•  Academy: Full access to Dentsu Academy, our global online learning platform
•  Dog-friendly office
•  Edenred meal vouchers and cafeteria points
•  Team events: company parties, breakfasts, etc.
• 索 Snacks and drinks at the office
•  Referral bonus program
•  Laptop and equipment
•  Corporate mobile subscription
•  Flexible hybrid home office working conditions

How to Apply

Ready to join the team? Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.

Diversity, Equity & Inclusion

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society." We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

#LI-DENTSU #LI-HYBRID

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