Data Engineer
EXL Talent Acquisition Team
CX Optimization Lead
About this role
The Lead Data Analyst's primary responsibility is to deliver Business Insights & Product Insights through data analysis. Act as a subject matter expert for the team/clients in designing and recommending the appropriate business approaches and methodology in addressing key business issues. Business research & experiment, development, and implementation of appropriate process / systems that lead to improved business performance through identifying the opportunities for optimization.
The candidate must be passionate and highly skilled in business analytics and data representation. The candidate should also be highly knowledgeable in the contact center business use of emerging open-source data visualization tools Power BI, Domo etc. This is necessary for the creation of visually and verbally engaging reports and presentations, for clients, leadership teams, and other key stakeholders.
The candidate should be skilled in SQL database, Data crunching, Business analytics, Data analytics, and Python (added advantage) etc. Additionally have a deep understanding of A/B testing and be highly knowledgeable in key metric identification for driving and maintaining healthy business performance.
Experience in CC contact channels, digital products, Digital transformation solutions, Conversational AI Optimization (Voice & Digital), Client handling, and web data handling would be added advantage.
The candidate must be detail-oriented, be comfortable working in a collaborative setting, be comfortable working with business senior executives, be self-motivated requiring minimal supervision, be proactive, be a creative strategic and independent thinker, have superior problem-solving skills, can work on multiple projects, and meet tight deadlines, have a positive can-do attitude, and demonstrate calmness and composure in times of uncertainty.
The candidate must work closely with the internal departmental leads and executives to deliver high-quality execution of the diverse array of projects. The role requires to collaborate closely with the leaders of cross functional teams to deliver the projects for the clients/stakeholders.
Master's Degree in in business administration, Statistics, Information Systems, Applied Math, or any other related field with 12+ years of experience in Data Analytics, CX Analytics, Conversational AI Analytics, or related roles
Frequently Asked Questions
Is the salary disclosed for the CX Optimization Lead position at EXL Talent Acquisition Team?
The salary for this CX Optimization Lead role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CX Optimization Lead position at EXL Talent Acquisition Team located?
This CX Optimization Lead role at EXL Talent Acquisition Team is based in Bengaluru, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the CX Optimization Lead position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the CX Optimization Lead job at EXL Talent Acquisition Team posted?
This CX Optimization Lead position at EXL Talent Acquisition Team was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
CX Optimization Lead
EXL Talent Acquisition Team
You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.