CX AI Lead

bloomon· Bloom & Wild
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📍 London12 month FTC

About this role

📍 Location: United Kingdom, Netherlands or Germany 📅 Contract: 12-month fixed term, full time 🎯 Focus: Building AI agents for customer operations focusing on quality assurance, forecasting, reporting and workforce management About Customer Delight at Bloom & Wild Group🌸 Customer Delight is the customer service team for Bloom & Wild Group with around 30 people looking after customers for Bloom & Wild (UK) and bloomon (NL, BE, DE), alongside an outsourced partner and a growing AI chatbot.Flowers and gifting is emotional so when something goes wrong with an order or someone has a query, it is rarely just about the flowers. That is the operation you would be building tools for, and it is why the quality of what we do matters as much as the volume.

Frequently Asked Questions

Is the salary disclosed for the CX AI Lead position at bloomon?
The salary for this CX AI Lead role at bloomon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CX AI Lead position at bloomon located?
This CX AI Lead role at bloomon is based in London. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CX AI Lead role at bloomon full-time or part-time?
This is listed as a 12 month FTC position. It is posted as a CX AI Lead role in the Bloom & Wild department at bloomon.
Which team or department does the CX AI Lead at bloomon belong to?
This CX AI Lead position is part of the Bloom & Wild department at bloomon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CX AI Lead position at bloomon?
Click the "Apply Now" button on this page. You will be redirected to bloomon's official application portal hosted on lever where you can submit your application directly.
When was the CX AI Lead job at bloomon posted?
This CX AI Lead position at bloomon was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
CX AI Lead
bloomon
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You'll be redirected to bloomon's official application page on Lever.