Customer Succes Manager
Marathon Talent
Customer Succes Manager
bpod· Sales
About this role
BPOD Latam is looking for an Enterprise Customer Success Manager to join an important company team in Mexico.
Mission
The Enterprise CSM is responsible for managing a small portfolio of strategic accounts through a high-touch model. This role focuses on leading the success strategy of complex enterprise customers, ensuring long-term value realization, retention and expansion, combining executive governance with the technical depth required to guide customers in their day-to-day use of the product.
Responsibilities
- Own a small portfolio of strategic enterprise accounts end to end: onboarding, adoption, renewal and expansion.
- Build and maintain executive Success Plans with measurable business outcomes inside the CS platform.
- Run the executive governance cadence, including QBRs and EBRs, goal tracking and roadmap alignment.
- Map and develop relationships with C-level sponsors, champions and technical decision makers.
- Act as the customer's first technical point of contact for product questions, configuration guidance and feature enablement.
- Track product usage and adoption signals to recommend improvements and activate risk or expansion playbooks.
- Own GRR for the portfolio and drive NRR through adoption-led expansion opportunities.
- Deliver a reliable renewal and expansion forecast with Q+2 visibility.
- Detect risks early and lead recovery plans, involving the executive sponsor when required.
- Represent the voice of the customer to the vendor's Product organization.
- Support clients from LATAM.
Requirements
- Minimum of 8 years of experience in the CS field, managing strategic or enterprise accounts.
- Mandatory and proven experience in the IT field, with hands-on product knowledge at administrator level.
- Proven ownership of retention and expansion targets (GRR / NRR).
- Executive presence and experience engaging C-level stakeholders.
- Sales background desirable.
- Advanced Spanish level required / Advanced English level required. Portuguese is a nice to have.
BPOD is a space for inclusion and diversity.
Here, we believe in building relationships grounded in trust, closeness, teamwork, and respect, while fostering professional development by supporting team members in their growth and progression within the organization.
Frequently Asked Questions
Is the salary disclosed for the Customer Succes Manager position at bpod?
The salary for this Customer Succes Manager role at bpod is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Succes Manager position at bpod located?
This Customer Succes Manager role at bpod is based in Hybrid, Mexico, CDMX, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Succes Manager role at bpod full-time or part-time?
This is listed as a Contractor position. It is posted as a Customer Succes Manager role in the Sales department at bpod.
Which team or department does the Customer Succes Manager at bpod belong to?
This Customer Succes Manager position is part of the Sales department at bpod. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Succes Manager position at bpod?
Click the "Apply Now" button on this page. You will be redirected to bpod's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Succes Manager job at bpod posted?
This Customer Succes Manager position at bpod was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Succes Manager
bpod
You'll be redirected to bpod's official application page on bamboohr.