Customer Technology Advisor - Digital Workplace service

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

As a technical sales professional, you will collaborate with Kyndryl Consult Partners and Account Management Partners to understand customers’ business challenges and technical requirements, and develop and propose optimal solutions by leveraging Kyndryl’s broad expertise, deep domain knowledge, and relevant certifications.

You will also demonstrate Kyndryl’s differentiated value, credibility, and expertise through demos, presentations, and Proofs of Concept (PoCs), while supporting consulting, advisory, and architecture activities across Sales, Pre-Sales, and Delivery to contribute to successful opportunities as a trusted technical advisor to customers.

What you will do

• Lead technical and solution discussions with customers to clarify challenges and requirements
• Plan and deliver proposals, demos, presentations, PoCs, and prototypes aligned with customer needs
• Support opportunity creation, proposal development, and closing from a technical perspective
• Combine expertise across Kyndryl practices to create profitable cross-practice solutions
• Coordinate the pre-sales process, including quality checks, compliance reviews, and best-practice alignment
• Co-create optimal technical solutions with internal stakeholders, external stakeholders, and alliance partners
• Clearly explain technical value and business impact to customers and build trusted relationships

Who You Are

Required skills and experience

• Knowledge and/or experience in the Digital Workplace domain, including collaboration platforms such as Microsoft 365 (M365), ServiceNow, and Google Workspace.
• Strong motivation to work in a sales-oriented role, closely collaborating with customers and internal sales teams (e.g., account executives) to proactively drive and lead proposals and business opportunities.
• Hands-on experience in solution consulting or system implementation and delivery within the Digital Workplace domain.
• Strong customer engagement and stakeholder management skills, with the ability to collaborate effectively across diverse teams to drive business outcomes.
• Customer-focused mindset, with the ability to learn independently, adapt quickly, and continuously grow in a dynamic environment.

Preferred skills and experience

• Experience in consultative selling and/or pre-sales roles.
• Ability to translate Digital Workplace or IT infrastructure expertise into compelling customer solutions, recommendations, and business insights.
• Deep expertise in Digital Workplace Services (DWS), Microsoft 365, ServiceNow, and/or IT infrastructure solutions.
• Industry-recognized certifications in relevant technologies (e.g., Microsoft, ServiceNow) or equivalent technical credibility.
• Experience designing solution architectures across multiple technology domains.
• Experience collaborating with alliance and strategic technology partners.
• Experience presenting business value propositions and technology solutions to senior executives and key decision-makers.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.